Field Service Engineer

Avk-Seg; Frankfurt; On-site; EUR 42,000 - 65,000; Full time

Job summary

Avk-Seg in Frankfurt is seeking a Field Service Engineer to support our service team, focusing on maintenance of diesel generators and associated systems across client sites. You will undertake minor and major services, fuel sampling, and on-site fault diagnosis, working closely with customers and subcontractors to meet tight deadlines.

You will be the face of our brand, ensuring safety, quality and timely reporting.

Qualifications

• Customer-focused field service experience preferred.
• Strong communication and liaison skills with customers and subcontractors.
• Knowledge of diesel generator systems and maintenance best practices.
• Willingness to perform minor/major service and on-site diagnostics.

Responsibilities

• Carry out maintenance on client’s static generators as directed by the service office.
• Provide prompt and accurate feedback to the service office after each visit.
• Prepare concise on-site reports including parts required.
• Complete worksheets with fault finding, servicing and load bank testing.

Skills

Customer focus

Communication

Diesel generators

Maintenance

Field service

Job description

We are looking to strengthen ourfield-based team in Frankfurt. We specialise in all aspects of the on-going maintenance of critical power systems. Providing solutions for standard bespoke applications, with UPS Systems ranging in size from 1kVA TO 1.6MVA to standby Diesel Generators ranging in size from 5kW to 4MVA and covering all sizes from £1k up to £30m.

As a Field Service Engineer, you will be supporting a busy and successful division, You will become a highly visible 'face' of our brand, therefore, you will need to be customer focused, self-motivated, comfortable in liaising with customers, sub-contractors working to tight deadlines, in order that we deliver on time.

Meeting our customer's expectations is critical as well as going the extra mile - After all our reputation is only as good as the peace of mind, we supply our clients.

The Field Service Engineer will work as part of the service team supporting our customers and their generators. You will be an experienced generator field service engineer with a strong knowledge of diesel generators and associated systems.The role will require you to undertake Minor/Major services and fuel sampling across a variety of static generators.

Key Objectives

• Ensure compliance with quality standards, manufacturer specifications, and regulatory requirements in all service activities.

• Provide prompt response to emergency service calls for generator failures or breakdowns, ensuringtimelyresolution and minimal disruption to operations.

• Conduct regular inspections of generator systems toidentifypotential issues or malfunctions.

• Adhere to safety protocols, procedures, and regulations to ensure a safe working environment during service activities.

• Participate in training programs and professional development activities to enhance technical skills and knowledge related to generator systems.

Key Responsibilities

• Carry out minor / major maintenance on client’s static generators, as directed by the service office

• Provide prompt andaccuratefeedback to service office following each customer visit

• Provide written concise reporting based on onsite findings, including partsrequired

• Accurate completion of worksheets including fault finding, servicing, load bank testing and completion of spec sheets

• To obtain fluid samples from engine to include day/bulk tanks asrequired

• To issue electronic Waste Consignment Notes following waste removal

• Maintain all onsite activities such as cleanliness of generators, spillagesin accordance withHealth & Safety guidelines.

• Support designated customers’ requirements, ensuring all services and requirements are delivered professionally and proactively

• Support On-Call Rota as and whenrequired