Field Delivery Manager

Vertiv Co; Frankfurt; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Vertiv Co in Frankfurt is seeking a Manager for Field Service Engineers to lead a specialized team responsible for installation, repair, and maintenance of Vertiv and legacy equipment across the EMEA region. The role focuses on operational excellence, team performance, and customer satisfaction through strategic leadership.

We are looking for an experienced leader with strong engineering foundations, outstanding people skills, and the ability to optimize service delivery and safety compliance

Qualifikationen

• Formal engineering qualification in a related field.
• Proven experience leading field service teams in technical environments.
• Strong leadership and people management skills.

Aufgaben

• Lead, coach, and manage a team of Field Service Engineers across designated territories.
• Ensure timely and high-quality execution of installation, maintenance, and repair services.
• Drive team performance through KPIs and continuous improvement initiatives.
• Maintain compliance with safety standards, company policies, and industry regulations.
• Collaborate with Sales, Technical Support, and Logistics to ensure seamless service delivery.
• Foster strong customer relationships and act as escalation point to ensure satisfaction.
• Identify training needs and support development of technical and soft skills.
• Manage resource planning, scheduling, and workload balancing to optimize coverage.

Kenntnisse

Technical leadership

Team performance

Customer relationship

Operational planning

Safety compliance

Data-driven decisions

Ausbildung

Engineering degree

Jobbeschreibung

POSITION SUMMARY

The Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region. This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight. We're looking for a Field Delivery Manager Power in the Region of Frankfurt

RESPONSIBILITIES

• Lead, coach, and manage a team of Field Service Engineers across designated territories.
• Ensure timely and high-quality execution of installation, maintenance, and repair services.
• Drive team performance through KPIs, efficiency metrics, and continuous improvement initiatives.
• Maintain compliance with safety standards, company policies, and industry regulations.
• Collaborate with internal departments (e.g., Sales, Technical Support, Logistics) to ensure seamless service delivery.
• Foster strong customer relationships, acting as a point of escalation and ensuring satisfaction.
• Identify training needs and support the development of technical and soft skills within the team.
• Manage resource planning, scheduling, and workload balancing to optimize service coverage.

SKILLS & COMPETENCIES

• In-depth technical knowledge of Vertiv and legacy equipment.
• Team leadership and performance management.
• Customer relationship management.
• Operational planning and resource optimization.
• Safety and compliance awareness.
• Data-driven decision-making and reporting.

QUALIFICATIONS

• Formal Engineering qualification in a related field
• Proven experience managing field service teams in a technical or engineering environment.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making capabilities.
• Effective communication and interpersonal skills.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Please list all physical and environmental demands that may performed on a regular basis.

TIME TRAVEL REQUIRED

• 25%