Field Service Engineer

Bio-Techne GmbH (Germany); Düsseldorf; Vor Ort; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

Bio-Techne is seeking a Field Service Engineer to support revolutionary protein analysis instrumentation. Based in Düsseldorf, the role involves extensive travel across Germany for maintaining equipment and providing exceptional customer service. The ideal candidate will be technically skilled, customer-oriented, and ready to contribute to a dynamic and innovative team focused on empowering researchers in Life Sciences.

Leistungen

Competitive wages

Extensive benefits for employees and families

Retirement programs and employee stock purchase plan

Mentorship and promotional opportunities

Training and development programs

Inclusive working environment

Qualifikationen

• Fluent in Business English and German.
• 2 years experience in hi-tech sector.
• Personal Computer repair skills.

Aufgaben

• Deliver onsite and remote support for complex scientific instruments.
• Manage customer appointments and submit service reports.
• Collaborate with sales and application teams for customer situations.

Kenntnisse

Technical support

Problem Solving

Customer-oriented skills

Communication skills

Attention to detail

Organizational skills

Ausbildung

BA, Masters in an engineering / science field

Jobbeschreibung

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Job Title: Field Service Engineer

Reports To: Service Team Leader DACH

Location: Field based in Düsseldorf area (Germany)

Travels: up to 90%

No. of Direct Reports: None

Position Objective

Experienced field engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across Germany and infrequent in Europe.

Customer and Instrument support

Deliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Ability to prepare samples for instrument testing as required, basic laboratory skills essential. Field based role with extensive daily travel.

Schedule, Administration and Inventory management

Works independently with minimal direct supervision. Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients and monthly expense / travel claims. Management of personal inventory for successful repairs and field support

Support of sales and field applications team

Work collaboratively to support the sales team with pre and post sales enquiries and tasks. Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues.

Minimum Requirements/Qualifications

Fluent Business English and German

BA, Masters in an engineering / science field or 2 years’ experience in hi-tech sector

A minimum of 2 years’ experience in industrial / scientific sector, preferably in a similar industry

Personal Computer repair skills and strong computer skill set, (Windows and Microsoft products)

Ability to travel as necessary – Travel 90%

Desired Skills

Strong brand ambassador

Excellent written and verbal communication skills in English and German

Proven customer-oriented skills in technical support and problem solving.

Strong organizational and administration skills

Excellent attention to detail, time management and process management.

flexible and willing to travel for work-related purposes as necessary.

Self-directed and creative.

Basic laboratory skills

Why Join Bio-Techne:

We offer competitive wages along with extensive benefits for employees and their families.

We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.

We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.

We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.

We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

About Us

Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services.
Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.