Field Service Director - Site Lead mfdi

Applied Materials; Dresden; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Applied Materials is seeking a Field Service Director in Dresden to lead field service operations for customer sites. The role demands strong leadership, customer management experience, and a deep understanding of the semiconductor industry. You will be responsible for ensuring team success and customer satisfaction through effective management and strategic decision-making.

Qualifikationen

• 10+ years relevant experience in the semiconductor industry.
• Experience in strategic planning and business analytics.
• High-level customer management experience.

Aufgaben

• Manage field service operations and ensure customer satisfaction.
• Lead and develop field service team capabilities.
• Ensure projects are completed within budget and deadline.

Kenntnisse

Crisis Management

Organizational skills

Data Collection

Leadership Experience

Jobbeschreibung

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cuttingedge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cuttingedge continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology join us to Make Possible a Better Future.

What We Offer

At Applied we prioritize the wellbeing of you and your family and encourage you to bring your best self to work. Your happiness health and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits .

Youll also benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

What Youll Do

Applied Materials have a highlevel position opportunity for a recognized expert within the semiconductor or related industry. This Field Service Director (m / f / d / i) position will manage the Business of Field Service Operations for one of our customer sites based in Dresden.

• This Field Service Director role will put your highly specialized experience and talent to work at Applied Materials. You may be called upon to anticipate internal or external business challenges as well as to recommend process and strategy improvements. Your input will help guide organisational strategy and you will lead your team to achieve key milestones and objectives in this senior will report to the Central Europe Field Service Senior Director.

Key Responsibilities

• Ensure all field service team members acquire necessary capability and knowledge in both technical and soft skill when managing daily operation with customers.
• Direct and manage activities for customer site in Germany including people management customer satisfaction P&L budget management.
• Bridge customer HQ working model / mindset internally and externally to meet customer expectation in terms of Safety Quality and Speed.
• Leads through subordinate managers of managers; executes segment / functional business plans and contributes to the development of segment / functional strategy
• Utilize skills in project management to lead large teams in change processes.
• Provide approval guidelines and leadership to reporting managers around longterm program strategy and process design.
• Ensure all Field Service Projects are completed within budget / deadline to meet customers need.
• Anticipate future customer needs and direct the delivery ofcustomer service commitments. Own the overall site responsibility for customer satisfaction.
• Ensure that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction.
• Work with senior business group management team to ensure that such programs strategies and processes address high value problems for the Business Unit and are aligned with the organizations direction.
• Define performance metrics and reports on the sites progress against business unit and account specific goals.
• Demonstrates broad and comprehensive understanding of different systems theories and practices
• Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience

Youll need :

• 10 years plus of relevant experience
• Extensive and highly regarded expertise in semiconductor or related industry
• Experience in strategic planning and business analytics.
• High level Customer Management experience
• Ability to lead inspire and motivate teams.
• Excellent interpersonal skills to communicate complex ideas anticipate potential objections and persuade others often at senior levels to adopt a different point of view
• Excellent knowledge of management methods and techniques
• Process Improvement and strong decisionmaking skills
• Strong presentation and negotiation skills.

What to expect :

• Youll use your expertise and innovative thinking to solve unique and complex problems with a broad impact on the business
• Your work will impact the direction and resource allocation for various operationalrelated programs and projects

Additional Information

Time Type : Full time

Employee Type : Assignee / Regular

Travel : Yes 25 of the Time

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

Required Experience :

Director

Key Skills

Crisis Management,Organizational skills,Data Collection,Management Experience,Mediation Experience,Primary Care Experience,Conflict Management,Teaching,Administrative Experience,Experience with Children,Leadership Experience,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Director Site • Dresden, Saxony, Germany