Field Service Agent - Germany

Bloq.it; Hannover; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading delivery solutions company in Hannover is seeking a Field Service Agent. This role involves coordinating field service operations, responding to technical challenges, and ensuring high-quality deployment and maintenance of smart lockers. Candidates should possess excellent problem-solving skills and be fluent in German and English. Join us and contribute to innovative solutions that enhance the smart locker industry.

Leistungen

Competitive salary

Dynamic work environment

Regular team meetings

Qualifikationen

• Strong problem-solving abilities to troubleshoot technical issues.
• Proficient in both German and English for effective communication.
• Ability to prioritize tasks effectively in a fast-paced environment.

Aufgaben

• Coordinate highly responsive field service.
• Provide clear directions for technicians performing tasks.
• Respond promptly to operational challenges via multiple channels.
• Document invoices accurately based on task performance.
• Manage exceptional service delivery cases and conduct analyses.
• Update training materials and SOPs as needed.

Kenntnisse

Problem-solving skills

Proficiency in German

Proficiency in English

Task management

Organizational skills

Teamwork

Tools

Maintenance management software

Jobbeschreibung

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest-growing scale-ups in Europe.

We are in search of a Field Service Agent to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in the Deployment & Maintenance team.

What will be your responsibilities

• Provide highly responsive field service coordination.
• Ensure clear directions and SOPs for validation tasks such as surveys, works, deployments, or maintenance performed by technicians, ensuring high quality and success.
• Respond promptly and troubleshoot operational challenges for technicians and store managers via telephone, email, WhatsApp, and other channels.
• Create clear processes with support and maintenance teams to request support on technical issues related to deployment and maintenance of smart lockers, including hardware and software components.
• Negotiate with technicians to complete their tasks and adapt schedules in real-time.
• Document invoices from suppliers and clients based on task performance accurately.
• Manage exceptional cases when tasks fail due to operational or technical issues and take ownership of successful service delivery.
• Handle client escalations, provide feedback, and update statuses regularly. Conduct post-mortem analyses on exceptional cases and generate reports for continuous improvement.
• Contribute to updating documentation, training materials, and SOPs.
• Stay updated with product developments and company processes to enhance operational and technical knowledge.

What are the requirements to join us in this position

• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Proficiency in German and English, with strong communication skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience coordinating with contractors and managing maintenance projects.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team, with a proactive and flexible approach.

Extra valued skills

• Familiarity with maintenance management software and tools.
• Experience in startup environments and adaptability to fast-paced settings.

What will you get if you join us in this position

• The opportunity to join our D&M team and contribute to innovative solutions that redefine Bloq.it's revolution in the smart locker industry.
• A dynamic, fast-paced work environment fostering innovation, collaboration, and continuous learning.
• A competitive salary and benefits package aligned with your experience and skills.
• Regular meetings with our international team, offering opportunities to connect and integrate into our corporate culture.
• Make a tangible impact by actively supporting our mission to provide affordable and sustainable solutions.

If you're a passionate Field Service Agent ready to shape the future of smart locker solutions, Bloq.it is the place for you. Join our team of #bloqstars and help us redefine the last-mile delivery experience!