Field Service Agent - Germany

Bloq.it; Hamburg; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A fast-growing smart locker company based in Hamburg is looking for a Field Service Agent to join their Deployment & Maintenance team. The ideal candidate will excel in coordinating field service operations, troubleshooting technical issues, and managing client escalations. The role offers a competitive salary in a dynamic work environment focused on innovation and sustainability.

Leistungen

Dynamic and collaborative environment

Competitive salary

Cultural and professional growth opportunities

Qualifikationen

• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Experience coordinating with contractors and managing maintenance projects.
• Ability to work independently and collaboratively.

Aufgaben

• Coordinate responsive field service operations effectively.
• Document invoices accurately for suppliers and clients.
• Handle client escalations and perform post-mortem analyses.

Kenntnisse

Problem-solving skills

Proficiency in German

Proficiency in English

Organizational skills

Ability to manage multiple tasks

Tools

Maintenance management software

Jobbeschreibung

At Bloq.it, we’ve created the world’s leading smart locker solution, solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.

We are rapidly expanding and, after growing at 1000% for three consecutive years, we are now the fastest-growing smart locker company in the world and one of the fastest-growing scale-ups in Europe.

We are seeking a Field Service Agent to join our innovative team as our new #bloqstar. In this role, you will play a crucial part in the Deployment & Maintenance team.

Responsibilities

• Coordinate responsive field service operations effectively.
• Develop clear SOPs for validation tasks such as surveys, deployments, and maintenance performed by technicians, ensuring high quality delivery.
• Respond promptly to operational challenges faced by technicians and store managers via phone, email, WhatsApp, and other channels.
• Create processes with support and maintenance teams to handle technical issues related to hardware and software of smart lockers.
• Negotiate with technicians to complete tasks and adapt schedules in real-time.
• Document invoices accurately for suppliers and clients based on performed tasks.
• Manage exceptional cases where tasks fail due to operational or technical issues, taking ownership to ensure successful delivery.
• Handle client escalations, provide updates, and perform post-mortem analyses to improve service quality.
• Assist in developing and updating documentation, training materials, and SOPs.
• Stay informed about product updates and company processes to enhance operational and technical knowledge.

Requirements

• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Proficiency in German and English, with strong communication skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience coordinating with contractors and managing maintenance projects.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively, with a proactive approach.

Valuable Skills

• Familiarity with maintenance management software and tools.
• Experience working in startup environments and adaptability to fast-paced settings.

Benefits

• Opportunity to join our D&M team and contribute to innovative solutions in the smart locker industry.
• Dynamic, collaborative, and innovative work environment.
• Competitive salary and benefits tailored to your experience.
• Regular interactions with our international team, fostering cultural and professional growth.
• Contribute to providing affordable and sustainable last-mile delivery solutions.

If you are a passionate Field Service Agent eager to shape the future of smart locker solutions, Bloq.it welcomes you. Join our #bloqstars and help redefine the last-mile delivery experience!