Field Representative (m/f/d)

JR Germany; Hamburg; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

As a key part of the global SAFRAN family, JR Germany seeks a Field Representative to enhance customer relations and ensure operational serviceability of Safran equipment. The role involves technical support, resource management, and continuous improvement of services in a dynamic, multicultural environment.

Leistungen

Onboarding programs and networking events

Mobile working options

Health insurance

Pension scheme

Transportation allowance

Employee events

Qualifikationen

• 5+ years experience in aeronautical maintenance, particularly in engines or APU.
• Fluent in English (B2 to C1).
• Part 66 license is advantageous.

Aufgaben

• Provide local technical support and assist to guarantee maintenance quality.
• Identify and advise on resources required for maintenance.
• Contribute to product and service improvement.

Kenntnisse

Technical knowledge of helicopter airframes

Interpersonal skills

Analytical skills

Communication skills

Ausbildung

High School certificate with specialization in aeronautics

Jobbeschreibung

As a vital part of the global SAFRAN family, our Hamburg site is the beating heart of helicopter engines innovation for Central, Northern, and Eastern Europe, as well as Central Asia. Our impact? Massive: Every day, our 70 colleagues from 15 nations unite cutting-edge technology with unparalleled expertise to fulfill one crucial mission: to keep our customers flying. From emergency services to defense operations, our engines power the moments that matter most. Currently, we are building our new facility, HanSafran, on ca. 6,000 square meters, emphasizing our principles of growth and sustainability. With our new location, we aim to operate climate-neutrally at Nordport in Norderstedt.

To expand our team, we are looking for a Field Representative (m/f/d), unlimited – full time – 40 hour-contract.

Your mission:

As Field Representative, you assist the customer to ensure the operational serviceability of Safran equipment in compliance with safety and airworthiness instructions. It is your responsibility to create and maintain a privileged customer relationship. Furthermore, you actively contribute and take part in the introduction and deployment of services and entries into service of products.

Your responsibilities:

• Provide dedicated local technical support and assist the customer to guarantee the quality of maintenance and optimize removals.
• Support the customer in daily activities and contribute to the continued operation of engines.
• Ensure that assets are properly sized to fulfill contract requirements.
• Identify and advise the customer on the availability of resources required for maintenance: consumables, spare parts, tooling, personnel qualification, and training.
• Assist in planning and implementing maintenance plans to ensure compliance.
• Ensure clear and effective communication between the customer and Safran Helicopter Engines Germany.
• Contribute to product and service improvement and to contract profitability.

Qualifications:

• Hold a recognized High School certificate with further specialization in aeronautics or an aeronautical military school certificate.
• At least 5 years of experience in aeronautical maintenance for complex components, such as engines or APU, including 24 months in gas turbine maintenance or repair, or as a customer technical support interface, preferably at the international level.
• Good technical knowledge of helicopter airframes and main components; knowledge of Safran Helicopter engines is desirable.
• A Part 66 license is advantageous.
• Fluent in English (B2 to C1 CEFR or 785-945 TOEIC).
• Excellent analytical, communication, and interpersonal skills.
• Willing to travel approximately 30% of the time.

We offer a creative, multicultural work environment with opportunities for personal development through internal and external trainings. Benefits include:

• Onboarding programs and networking events
• Mobile working options
• Health insurance, pension scheme, transportation allowance, and more
• Employee events celebrating our successes

Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit. All applications should be submitted via the 'Apply now' button. Bank or payment details should not be provided during application.