Field Quality Assurance Specialist (m / w / d) - Amazon Deutschland W12 Transport GmbH - J53

Amazon Deutschland W12 Transport GmbH - J53; Düsseldorf; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Mitarbeiter für das ACES-Team, der komplexe Herausforderungen im Bereich der Lieferqualität löst. In dieser spannenden Rolle werden Sie für die Überwachung von Daten und die Durchführung von Audits verantwortlich sein, um die Effizienz der Lieferstation zu steigern. Sie tragen dazu bei, die Kundenbindung durch Prozessverbesserungen zu optimieren und arbeiten eng mit Partnern zusammen, um eine erstklassige Kundenerfahrung zu gewährleisten. Wenn Sie eine Leidenschaft für Datenanalyse und Problemlösung haben, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Erfahrung in der Datenanalyse zur Identifizierung von Problemen.
• Fortgeschrittene Deutschkenntnisse in Wort und Schrift.

Aufgaben

• Überwachung und Analyse von Daten zur Verbesserung der Lieferqualität.
• Durchführung von Audits und Bewertungen der Prozesse vor Ort.

Kenntnisse

Datenanalyse

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Ausbildung

C1 Deutschkenntnisse (CEFR)

Tools

MS Office Suite

Transportmanagementsysteme

Jobbeschreibung

Über uns
Operations is the heart and soul of everything Amazon does. As a member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimization of delivery station operations, providing the station with sufficient knowledge and appropriate tools to improve performance. Your goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, aimed at enhancing Amazon’s ability to deliver directly to customers through its network of third-party vendors.

Key job responsibilities

1. Complete daily routines related to address data quality to improve delivery quality.
2. Monitor and analyze data to track key quality metrics.
3. Perform audits, assessments, and deep dives of field processes and procedures.
4. Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
5. Communicate any quality problems or concerns impacting the customer experience.
6. Verify access codes and delivery instructions for assigned addresses and update records as needed.

A day in the life

You will have the exciting opportunity to be part of the ACES (Amazon Customer Excellence Systems) and Quality team, dedicated to creating unprecedented customer experiences daily. We value innovation, problem-solving skills, and a passion for creating world-class customer experiences that will transform commerce.

About the team

Amazon Logistics (AMZL) handles last-mile delivery in partnership with third-party distribution businesses. We employ creative thinking and continuous improvement initiatives to deliver millions of products to our customers. Our goal is to ensure a smooth delivery experience and to roll out global delivery solutions for concepts like Amazon Fresh, Prime Now, and Amazon Restaurants.

Our operations are divided into two sides: our ‘under the roof’ associates, who process millions of products for dispatch, and our ‘on the road’ team, working with Amazon Flex, a network of delivery contractors. We focus on innovation, reducing our carbon footprint with electric vehicles and advanced technology, and overcoming logistics challenges.

Grundqualifikationen

• Advanced proficiency in German, both written and verbal (C1 CEFR)
• Relevant experience with data analytics to identify problems
• Experience with MS Office suite (Word, Excel, Outlook) in a professional environment

Bevorzugte Qualifikationen

• Customer service skills for effective communication with partners
• Experience with transportation management systems
• Parcel delivery experience with market/geographic expertise

You are organized and capable of meeting deadlines through effective prioritization, even with overlapping requests. This position requires on-site presence, with occasional deviations from regular hours. Amazon is an equal opportunity employer that values diversity and inclusivity. We prioritize your privacy and data security. If you need workplace accommodations due to a disability, please visit our support page for assistance.