Field Quality Assurance Specialist, Country Aces and Quality Team

ENGINEERINGUK; Hannover; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen Field Quality Assurance Specialist, um die Qualität der Lieferungen zu optimieren und innovative Lösungen zu entwickeln. In dieser spannenden Rolle sind Sie verantwortlich für die Überwachung von Datenqualitätsmetriken und die Durchführung von Audits, um potenzielle Verbesserungen zu identifizieren. Sie werden Teil eines dynamischen Teams, das sich leidenschaftlich dafür einsetzt, außergewöhnliche Kundenerlebnisse zu schaffen. Wenn Sie analytische Fähigkeiten und eine Leidenschaft für Kundenservice mitbringen, ist dies die perfekte Gelegenheit für Sie, einen bedeutenden Einfluss auf die Lieferkette zu haben.

Qualifikationen

• Erfahrung in der Datenanalyse zur Identifizierung von Problemen.
• Fortgeschrittene Kenntnisse in Deutsch und Englisch erforderlich.

Aufgaben

• Überwachung und Analyse von Daten zur Verbesserung der Lieferqualität.
• Durchführung von Audits und Bewertungen der Prozesse vor Ort.

Kenntnisse

Datenanalyse

Analytisches Denken

Problemlösungsfähigkeiten

Kundenservicefähigkeiten

Kommunikationsfähigkeiten

Ausbildung

C1 Deutsch und Englisch

Tools

MS Office Suite

Transportmanagementsystem

Jobbeschreibung

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Field Quality Assurance Specialist, Country Aces and Quality Team

Sector: Audit
Role: Specialist
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

Operations is the heart and soul of everything Amazon does. As a member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimization of the delivery stations operations, providing stations with sufficient knowledge and appropriate tools to improve performance. Your goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon's ability to deliver directly to customers through its network of 3rd party vendors.

Key job responsibilities

1. Complete daily routines in the field of address data quality with the aim to improve delivery quality.
2. Monitor and analyze data to track key quality metrics.
3. Perform audits, assessments, and deep dives of field processes and procedures.
4. Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
5. Communicate any quality problems or concerns that are impacting the customer experience.
6. Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

A day in the life
You will have the exciting opportunity to make history by becoming a member of the ACES (Amazon Customer Excellence Systems) and Quality team whose purpose is to create unprecedented customer experiences on a daily basis. We're looking for innovation and problem-solving skills, and a passion to create world-class customer experiences that will change the face of commerce.

About the team
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.

BASIC QUALIFICATIONS

1. Advanced proficiency in German and English languages, in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
2. Relevant experience working with data analytics and using these metrics to identify problems
3. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

1. Customer service skills to effectively communicate with internal and external partners
2. Experience using a transportation management system
3. Parcel delivery experience, with market/geographic expertise

You are organized and able to meet deadlines through effective prioritization of your tasks, even when requests overlap. This position requires on-site presence and occasional deviations from regular office hours may be required.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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