Field Engineer

Imagine Communications; Ismaning; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

Imagine Communications is seeking a Technical Support Engineer to install and support innovative media solutions. The role involves troubleshooting, training customers, and collaborating with product teams. Ideal candidates have a degree in engineering, excellent communication skills, and extensive experience in Broadcast & Playout Technologies.

Qualifikationen

• At least 5 years of experience with Broadcast & Playout Technologies.
• Hands-on experience with Automation, Playout, Graphics, MAM, Newsroom workflows.
• Understanding of service-based architecture.

Aufgaben

• Installation and support of Imagine solutions.
• Troubleshoot equipment issues at customer sites.
• Provide basic operation and maintenance training to customers.

Kenntnisse

Communication

Problem Solving

Technical Troubleshooting

Ausbildung

Engineering or Bachelor's degree

Jobbeschreibung

Every day, Imagine Communications delivers billions of media moments worldwide — anywhere, anytime, on any device. The company provides innovative, end-to-end media software and networking solutions to over 3,000 customers across more than 185 countries, including top broadcast facilities and leading sports and live-event venues.

Why Imagine?

Imagine is strengthening its position in the Broadcast and Channels TV industries through the latest technologies. Operating for over 20 years, the company continues to develop its experience and solutions. It partners with major global TV groups (over 100 channels) and local, innovative single-channel TV providers. Imagine offers opportunities to explore traditional TV and the latest broadcast technologies in various global contexts.

A Bit About The Role

1. Installation and support of Imagine solutions
2. Automation / Video Servers, Channel in a Box, MAM, Graphics, Gateways solutions
3. Setup with traditional SDI and new solutions like 2110, 2022 / 6, TS, HDR, JpegXS, Dockers, hybrid systems
4. Collaborate with product lines and R&D to improve solutions and meet customer needs
5. Support large, innovative projects during implementation and live migration
6. Travel internationally to support and manage key customers in West Europe and Africa
7. Assist sales with potential future opportunities
8. Provide on-site and remote services

Technical Commissioning and Training

1. Install equipment on-site and ensure its proper operation
2. Provide basic operation and maintenance training to customers
3. Troubleshoot equipment issues at customer sites
4. Offer alternative solutions when current solutions do not meet expectations
5. Create simulations of reported problems and test solutions
6. Coordinate with other departments to resolve on-site issues
7. Follow up with customers to ensure resolution
8. Act as an advocate for both the company and the customer
9. Arrange for module exchanges or factory repairs
10. Complete expense and field trip reports promptly

Technical Product Support

1. Resolve customer product/system issues following support protocols
2. Arrange for module exchange or repair
3. Log service activities accurately in CRM system
4. Escalate complex issues appropriately
5. Support e-service tools like customer queries and repairs

About You

1. Engineering or Bachelor's degree
2. Excellent communication skills in English (written and spoken)
3. At least 5 years of experience with Broadcast & Playout Technologies
4. Hands-on experience with Automation, Playout, Graphics, MAM, Newsroom, Infrastructure workflows (preferably with Imagine products & services)
5. Understanding of service-based architecture
6. Positive, professional attitude with the ability to work independently and collaboratively
7. Willingness to travel mainly within West Europe and Africa, with flexibility for global travel and remote work

What Our Team Says

Working in Professional Services has allowed me to see the impact of improving quality on customer satisfaction, benefiting both Imagine and our clients. The environment is friendly, collaborative, and supportive, with shared global experience and teamwork.

Celebrating Differences, Together Stronger

At Imagine Communications, we embrace diversity, support it, and thrive on it for the benefit of our customers, employees, products, and communities. We are committed to mutual respect and proud to be an equal opportunity employer.