Responsibilities
- Provide customer assistance on detailed or complex questions regarding immunoassay platform
- Present scientific seminars to prospects and assist with pre‑sales opportunities
- Attend, present and interact with customers at scientific meetings, conferences, and tradeshows
- Provide feedback and updates to team members (including sales, marketing, and PM teams)
- Serve as a subject matter expert for immunoassays
- Collaborate with global FAS teams to train peers and synergize on resources
- Empower scientists by training and supporting them on instrument use, assay development, and data analysis
- Develop and nurture positive relationships with customers and internal teams in assigned territory
- Support sales efforts through technical presentations, product demonstrations, and participation at vendor shows
- Provide post‑sales assay development and troubleshooting support for customers in‑person, virtually, and via phone and email
Requirements
- Minimum BS/BA degree in biochemistry, bioengineering, pharmaceutical sciences, biology, or a related life science field
- Minimum 5 years hands‑on experience with immunoassays is required
- Display a thorough understanding of the principles of immunoassays
- Independently execute assay and reagent troubleshooting, optimization, and validation experiments
- Excellent oral and written communication skills, including presentation and training styles
- Substantial knowledge of current scientific literature and life science methods and applications
- Proven record working efficiently both in a team environment and independently; previous experience providing Field Applications/Technical support is a plus
- Ability to travel 50% of the time
Core Competencies
Demonstrates expertise in immunoassays, including assay development, troubleshooting, and optimization, while effectively communicating complex scientific concepts to diverse audiences. Proven ability to build relationships and provide technical support in a customer‑facing role.
Highest‑Signal Resume Keywords
- Immunoassay Expertise
- Assay Development
- Technical Presentations
- Customer Relationship Management
- Field Applications Support
ATS Optimization Keywords
Hard Skills
- Immunoassays
- Assay Development
- Troubleshooting
- Optimization
- Validation Experiments
- Data Analysis
- Scientific Literature Review
- Life Science Methods
- Technical Support
- Pre‑Sales Support
Soft Skills
- Excellent Communication Skills
- Team Collaboration
- Independent Work
- Training Skills
- Relationship Building
Industry Keywords
- Biochemistry
- Bioengineering
- Pharmaceutical Sciences
- Biology
- Life Science Field
- Scientific Seminars
- Conferences
- Tradeshows
- Customer Assistance
- Sales Support