Field Application Specialist (f/m/d)

Danaher Corporation; Hamburg; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading diagnostics company is seeking a Field Applications Specialist in Germany. This role provides technical support for diagnostic instrumentation in hospitals and labs. The ideal candidate has a scientific degree and fluency in German and English, with a strong ability to troubleshoot and train customers. Flexibility and a valid driver's license are required as the role involves significant travel within Germany and Europe.

Leistungen

Flexible remote working arrangements

Company car

Mobile phone and laptop provided

Qualifikationen

• Minimum 1 year of experience in chemical chemistry and immunoassays.
• Ability to interact with customers on a detailed scientific basis.
• Flexibility to work hours as per business needs.

Aufgaben

• Develop and build knowledge of the industry and company products.
• Provide excellent professional support and training to customers.
• Maintain customer support logs and resolve issues promptly.

Kenntnisse

Fluent in German

Fluent in English

Interpersonal communication

Technical troubleshooting

Ausbildung

University scientific degree

Jobbeschreibung

Overview

Beckman Coulter Diagnostics is dedicated to advancing and optimizing the laboratory to move science and healthcare forward. The Field Applications Specialist (FAS) based in Germany for Beckman Coulter Diagnostics is responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. This position is part of the European Implementation Team and supports local and European customers, impacting patient health and well-being. You will be part of the Field Applications Specialist Team and report to the Field Application Manager, providing frontline support by resolving customer problems through technical, scientific expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention and warranty conversion. Use critical thinking to resolve application issues, train customers, verify operational performance and data quality of systems.

If you thrive in a fast-paced role and want to be part of an extraordinary European post-sales organization, read on.

Responsibilities

• Develop and build knowledge to understand the industry, the company, the products, tools, and the team, supported by a Development Pathway program.
• Be supported by a strong leadership team and contribute to successful installations that meet customer and company requirements.
• Provide excellent professional support and training to Beckman Coulter’s customers.
• Maintain customer support logs and internal records in a timely manner; resolve issues to deliver a high-quality customer experience.
• Develop commercial awareness through cross-functional support of the business to increase growth opportunities and demonstrate pioneering innovation and new products to customers.

Qualifications

• University scientific degree with minimum 1 year of experience in chemical chemistry and immunoassays.
• Fluent in German and English; a third European language is a strong plus.
• Ability to interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.
• Ability to travel and provide service in the assigned geography, with periodic travel to other areas and overnight travel.
• Flexibility to work hours as per business needs.
• Travel expectations: up to 90% within Germany and the European region (70% DACH & Netherlands; 20% rest of Europe) with overnight stays up to 50% as needed.
• Valid driver’s license and good driving record; associates driving Beckman Coulter vehicles follow the Danaher Vehicle Policy.

Work Environment & Travel

FAS operate independently within their geographic territory and as part of a team sharing standard methodologies, mentoring, and expert technical support. Classified as remote work, with a company car, mobile phone, and laptop provided.

Additional Information

Beckman Coulter Diagnostics supports flexible, remote working arrangements where eligible. You may not check every requirement, or your experience may differ from the outline, but if you can bring value to Beckman Coulter, we encourage you to apply. For more information, visit www.danaher.com.