Facility & Workplace Co-ordinator ( m / w / d )

GH intérim Wiltz; Merzig; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A growing company in human resources seeks a Workplace Induction Coordinator to enhance the customer workplace experience. The role involves developing user engagement through various channels and ensuring operational excellence while adhering to established standards. Seeking a dynamic team player with prior customer service experience and a proactive approach.

Qualifikationen

• At least 2 years of experience in customer service environment.
• Strong verbal and written communication skills.
• Experience as IT Systems Administrator is desirable.

Aufgaben

• First point of contact for workplace induction.
• Responsible for customer workplace experience.
• Planning and hosting onsite and online events.

Kenntnisse

Customer Service

Communication

Microsoft Office

Time Management

Multitasking

Ausbildung

Numeracy and Literacy Certification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Jobbeschreibung

GH intérim Sàrl is a company created and managed by two partners with many years' experience in the human resources field. The GH intérim teams are made up of passionate people who are ready to listen to you in French, German, English, Dutch, Luxembourgish, etc., and have many years' experience in HR in Luxembourg. GH intérim has opened two branches in Luxembourg (Wiltz and Luxembourg) to better serve its customers. GH intérim works with candidates from Germany, Belgium, France, and, of course, Luxembourg.

Responsibilities :

• First point of contact and delivery of Workplace Induction.
• Responsible for delivering the customer workplace experience as the main ‘go-to’ person, owning the Touchpoint Journey to engage with users for any questions about the services or support provided by the Integrated Facilities Management (IFM) function in the building.
• Designated to specific business groups occupying different floors in the building, to engage with the business manager and teams on a day-to-day basis, providing support for activities such as employee induction, community events, IFM, and/or business group projects.
• Responsible for ensuring that all procedures and standards are met, raising any issues or requirements of the FM services, and working with the wider workplace / IFM teams to ensure resolution.
• Ensuring effective communication with the nominated business manager(s), proactive with a 'no surprises' principle.
• Ensuring HSE guidelines and regulations are followed at all times.
• Supporting clients with reporting IT issues.
• Coordinating digital screen content on floors, working with Communications & Marketing.
• Planning, organizing, promoting, and hosting events both onsite and online.

Profile :

• At least 2 years of experience in a relevant customer service environment, preferably at a 5-star level.
• Numeracy and literacy certification/qualification. Excellent written and verbal communication skills.
• Strong Microsoft Office skills, including Word, Excel, and PowerPoint.
• IT Systems Administrator experience is desirable. Background in social media/intranet architecture for engaging users in online communications is a plus.
• Enthusiastic, customer-focused, and a dynamic multitasker with a 'can-do' attitude.
• Team player, able to motivate oneself and work with others to deliver results.
• Good time management skills to meet deadlines in a demanding environment.