We are seeking a highly organized and service-focused Facilities Coordinator to support the efficient operation of our Frankfurt office.
JOB DESCRIPTION :
This role serves as a key point of contact for employees, visitors, vendors, and the global Facilities Management team, ensuring that the workplace is welcoming, compliant, and functioning at the highest standard.
ESSENTIAL DUTIES :
Front-of-House & Office Operations
- Welcome and register visitors, manage access credentials, and ensure visitors are informed of security protocols.
- Handle incoming calls, direct queries, and maintain records of daily office visits and access logs.
- Manage the reception area, coordinate mail / courier deliveries, and ensure collection schedules align with internal policies.
- Serve as the primary point of contact for all office-related needs and coordinate with internal departments (e.g., HR, IT, Security).
- Provide administrative support to the Asst. Facility Manager and supervisor levels of facilities operations.
- Support the implementation and maintenance of Facilities Management processes, aligned with global standards.
- Liaise with vendors and contractors for routine maintenance, repairs, and services.
- Log and track all operational and maintenance activities via FMIS or equivalent systems.
- Support the Global FM team with data collection for dashboards and reporting.
- May assist other facility members in the implementation and organization of internal and building to building moves. May be involved with communicating and coordinating with movers, vendors and other internal / external staff members as required. May work as the backup liaison to other in-house support groups.
- Retrieve Certificates of Insurances from vendors and maintain active database.
- Assists with the initiation of purchase orders as requested by management or other involved parties.
- Code and process vendor invoices entering invoices into accounting system, and month end reconciliation.
Health, Safety & Compliance
- Act as Health & Safety Coordinator (following training), supporting EHS activities, communications, and policy enforcement.
- Conduct or participate in periodic safety inspections and risk assessments.
- Identify safety issues, notify supervisors, and follow up on corrective actions.
- Maintain documentation related to visitor safety, vendor compliance (e.g., IMSS / SUA documentation), and incident reporting.
- Coordinate with the Occupational Health and Safety Committee and participate in investigations and preventative actions.
Additional Responsibilities
- Own and manage internal communications channels (e.g., Slack) for facilities updates and alerts.
- Continuously identify opportunities to enhance workplace safety, comfort, and operational efficiency
- Assist Management in the annual operating budget preparation and development.
- Work with Facility Management to ensure completion of all special project work as assigned.
SKILLS, EDUCATION AND EXPERIENCE :
- Good knowledge of German and English
- Flexible and energized
- On-site presence during working hours
- Good communications skills both oral and written
- IT Literate (MS Suite including Teams, Google Suite and macOS)
- Prior Occupational Health & Safety Training is a plus
WORK SETTING :
- Discretionary bonus
- Supportive and customer focused environment
- Team building activities
- Safety culture