Expert Loyalty Operations (All Genders)

IntercityHotel The Netherlands; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading hotel group seeks a specialist for managing their loyalty programme operations in Frankfurt. The role involves training, supporting hotels, and enhancing operations, requiring strong operational hospitality experience and proficiency in both English and German. Attractive employee benefits and growth opportunities are provided.

Leistungen

Attractive employee rates in hotels

Flexible working hours

Home office/mobile working options

Diverse growth opportunities

Cross-training possibilities

Corporate benefits

Extensive training offerings through eLearning

Provided meals and complimentary drinks

Business bike leasing

Christmas & holiday bonuses

Employer-matched savings plans

Travel cost reimbursement or free parking

Qualifikationen

• Operational experience in front office, reservations, guest services, or loyalty.
• Knowledge of loyalty programmes is highly desirable.
• Proactive approach and strong sense of ownership.

Aufgaben

• Manage day-to-day loyalty programme operations.
• Provide training and support to hotels.
• Monitor KPIs and identify trends for improvements.

Kenntnisse

English (written and spoken)

German (written and spoken)

Communication skills

Analytical mindset

Operational experience in hospitality

Tools

CRM tools

Jobbeschreibung

• H World International - Team Center
• Frankfurt am Main
• Publiziert: 15.05.2025
  
  

About H World International

With our eight brands, we, as a hotel group, take pride in being able to offer our guests unique experiences and continuously evolving. However, our journey wouldn't be complete without you as part of our team! We provide you with opportunities as diverse as our products. Yet, always follow your instincts, true to our motto: Make it your journey! We want you to feel comfortable with us, enjoy your work, and have the chance to grow. Come join us and embark on an exciting journey!

Your Tasks

• Manage and optimise day-to-day loyalty programme operations across all channels and systems
• Serve as main point of contact for hotels: providing training, support, and motivation to maximise programme performance
• Maintain and improve systems and processes (e.g. member communications, enrolment, point redemption, tier management)
• Monitor KPIs and member engagement; identify trends and opportunities to improve programme results
• Act as the voice of the member in internal discussions to ensure guest-centric operations
• Identify and lead improvements to streamline operations and automate manual processes
  
  

Your Profile

• Operational experience in hospitality, ideally in front office, reservations, guest services, or loyalty
• Knowledge of loyalty programmes or CRM tools is highly desirable
• Fluent in English and German (written and spoken)
• Analytical mindset with the ability to interpret data and recommend solutions
• Hands-on, proactive approach with a strong sense of ownership
• Excellent communication and relationship-building skills across teams and stakeholders
  
  

Your Benefits

• Attractive employee rates in our hotels
• Flexible working hours
• Home office/mobile working options
• Diverse growth opportunities within our group
• Cross-training possibilities
• Corporate benefits
• Extensive training offerings, e.g., through our eLearning platform
• Provided meals (lunch and complimentary drinks in the office)
• Business bike leasing
• Support association & Social Day
• Christmas & holiday bonuses
• Employer-matched savings plans
• Anniversary payments
• Travel cost reimbursement (Germany Ticket) or free parking
  
  

Contact

We welcome applications from all qualified candidates regardless of their skin color, religion, gender, gender identity, sexual orientation, national origin, age, or disability.

#makeityourjourney

Get your own impression of us and find us on our booking page. Your contact person for this position:

• Patrick Zamzau
• Senior Expert Recruiting
• [e-mail]