Expert Drop Shipment (all genders)

Metro Ag; Düsseldorf; Hybrid; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Flexible working hours

30 days holidays

Training center

Company pension

Gym on campus

Job summary

METRO AG is seeking a Drop Shipment Expert in Düsseldorf to ensure efficient distribution of Metro Own Brand products and safeguard on-time, in-full deliveries. You will engage with carriers, customers, and internal teams to optimize order-to-delivery processes.

The role requires 3+ years of experience in logistics, strong ERP and data analysis skills, and the ability to coordinate cross-border shipments while maintaining high service levels. A hybrid work setup is possible.

Qualifications

• Bachelor's or Master's in Business Administration, Economics, or Engineering, ideally SCM/Logistics focus.
• Minimum 3+ years working experience in the field.
• Proven expertise in order management and cross-border logistics.
• Strong communication with customers and internal partners.
• Experience planning and coordinating on-time deliveries.
• Knowledge of export documents and regulatory trade standards.
• Ability to analyse KPIs and drive performance improvements.
• Familiarity with ERP, dashboards, and reporting tools.

Responsibilities

• Receive and accurately process customer orders for flawless execution.
• Provide proactive communication on order status and timelines.
• Serve as primary contact for customer inquiries and issue resolution.
• Plan and schedule transportation with carriers and suppliers for OTIF delivery.
• Resolve logistics issues to maintain delivery timelines and expectations.
• Monitor carrier performance and service levels for improvements.
• Collaborate with procurement, supplier, and operations teams.
• Utilize dashboards to track KPIs and identify improvement opportunities.

Skills

Order management

Customer communication

Transportation planning

Carrier performance

Export documentation

Regulatory compliance

Data analysis

Cross-functional collaboration

Process optimization

ERP systems

Education

Bachelor's or Master's in Business Administration / Economics / Engineering

Tools

ERP systems

Job description

Company Description

We Are Wholesale. We turn opportunities into results, shaping the future of wholesale.

At METRO, we’re more than a global food wholesaler. We are ONE METRO: a diverse team of over 85,000 colleagues across more than 30 countries, united by one mission: enabling our 15 million customers to create meaningful moments in hospitality and independent trade.

We shape the M with passion, commitment, and growth mindset. This means taking on responsibility, making our company your company and creating a business together that remains true to its roots but always seeks new solutions.

Job Description

The Drop Shipment Expert ensures efficient distribution of Metro Own Brand products, supporting the sCore strategy. The role drives goods availability and customer satisfaction through seamless order processing and timely delivery. By enhancing supply chain transparency and optimizing performance, this role reinforces Metro International Supply reputation as a reliable partner for Metro countries, by ensuring on-time, in-full deliveries.

• Receive and accurately process customer orders, ensuring all necessary details are captured for flawless execution.
• Provide proactive and clear communication to customers, offering updates on order status, potential challenges, and resolution timelines.
• Act as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction.
• Plan and schedule transportation, working closely with carriers, customers, and suppliers to ensure on-time and in-full (OTIF) delivery.
• Resolve logistical issues promptly to maintain delivery timelines and customer expectations.
• Monitor and support carrier performance management to ensure adherence to desired Service levels.
• Collaborate with external customs experts to prepare and verify accurate export documentation for international shipments.
• Ensure compliance with all relevant regulations and standards to facilitate smooth cross-border transactions.
• Work with internal departments, including procurement, supplier collaboration, and operations, to monitor and enhance supplier and carrier service levels.
• Actively participate in cross-departmental initiatives aimed at optimizing order-to-delivery processes.
• Utilize dashboards to monitor key performance indicators (KPIs) related to order processing, transportation performance, and service levels.
• Analyze data trends and provide actionable insights to drive improvements in logistics operations and customer satisfaction.
• Recommend and implement process enhancements to achieve operational excellence and cost efficiencies.

Qualifications

• Bachelor's or Master's program in Business Administration, Economics, or Engineering, or a related field, ideally with a focus on SCM or Logistics. Minimum of 3+ year of working experience in the respective field.
• Order Management Expertise: ability to accurately process and manage customer orders.
• Customer Communication Skills: proactive communication and relationship management.
• Transportation Planning: planning and coordinating on‑time deliveries.
• Carrier Performance Oversight: familiarity with monitoring and improving carrier service levels.
• Export Documentation Knowledge: expertise in preparing and verifying international shipment documents.
• Regulatory Compliance Understanding: knowledge of cross-border trade regulations and standards.
• Data Analysis Proficiency: ability to analyze logistics KPIs and drive performance improvements.
• Cross‑Functional Collaboration: experience working with internal teams and external partners.
• Process Optimization: identifying and implementing efficiency improvements.
• Technical Systems Usage: proficiency in ERP systems, dashboards, and reporting tools.

Additional Information

• Work‑life balance: Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays.
• Training: A comprehensive training offer via our own training center or externally.
• Well‑being: Health days with lots of health checks and information about your well‑being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
• Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events.
• Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
• Comfort: Good transport connections, free parking spaces, JobBike.
• Company pension plan: You will receive a contribution to your company pension.
• Family driven: Three daycare centers for children on campus, support of holiday camps for children of employees.

Ready to build what’s next? Find us at careers.metroag.de and follow us on Instagram (@metro\_careers) and Linkedin (@METRO/makro).