Expert Data Analyst & Reporting in Global Customer Care (m / f / d)

MediaMarktSaturn Retail Group; Ingolstadt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading retail group in Ingolstadt seeks a professional to join their customer experience team. The role involves acting as a customer ambassador, ensuring data integrity, and collaborating with teams to generate actionable insights. The ideal candidate will have a relevant degree, experience in customer care, and a passion for data. Full-time position with a focus on creating memorable customer experiences.

Leistungen

Additional benefits may apply

Qualifikationen

• Several years of professional experience in customer experience or contact center.
• Genuine passion for data and customer insights.
• Strong verbal, analytical, and presentation skills.

Aufgaben

• Act as a customer ambassador for exceptional service.
• Ensure accuracy and integrity of customer data.
• Collaborate with engineering teams on data warehousing.

Kenntnisse

Customer satisfaction focus

SQL proficiency

Data analytics

Presentation skills

Experience with CRM platforms

Fluent in English

Ausbildung

Bachelor's or Master's degree in Business Administration or related field

Tools

Power BI

Tableau

Zendesk

Jobbeschreibung

Your Tasks

• Act as a customer ambassador to create memorable "Wow" moments for our customers.
• Make customer satisfaction the core of every action.
• Ensure data accuracy, integrity, and consistency across our global environment.
• Understand KPIs like CSAT, NPS, FCR, AHT and connect metrics to operational and strategic improvements.
• Leverage advanced analytics, reporting, and AI-driven tools to generate actionable insights; proficient in SQL, Excel, Power BI / Tableau / Looker; capable of designing, automating, and maintaining dashboards and reports.
• Collaborate with data engineering teams by effectively handling data warehousing tools (e.g., BigQuery, Azure Data Lake).
• Partner with cross-functional internal stakeholders through discussions, presentations, and recommendations to define needs and deliver impactful data insights to develop operational plans and actions.
• Act as a data translator between operations, analytics, and leadership.

Your Profile

• Bachelor’s or Master’s degree in Business Administration, Computer Science, Business Analytics, Statistics, or a related field, with several years of professional experience.
• Experience in CX, contact center, or customer care is essential.
• Experience with CRM / Support platforms (e.g., Salesforce, Zendesk, Oracle Service Cloud) and their data models.
• Genuine passion for data and customer insights.
• Strong verbal, analytical, and presentation skills.
• Detail-oriented and precise working style.
• Proven ability to manage cross-functional interfaces and collaborate effectively with various stakeholders.
• Experience in an international role is a plus.
• Fluent in English (mandatory); proficiency in German is advantageous.

About Us

As part of the global customer care team, you serve as the key ambassador for the customer within the organization. In close collaboration with internal and external partners, you ensure seamless customer support operations.

You create reports and action plans based on relevant performance and quality KPIs, as well as customer insights, for the broader organization and top management.

With a strong data-driven mindset, you identify opportunities for improvement and passionately bring them to our partners and country organizations—driving their implementation from concept to execution.

Additional Benefits

Job Infos

Location: Ingolstadt

MediaMarktSaturn Retail Group

Department: HQ - Customer Experience & Customer Care

Entry level: Professional Level

Type of Employment: Full Time

Working Hours: 37.5

Persona: Job Requisition HQ Employee