Expert Customer Success Manager – Retail Media (all genders)

ABOUT YOU; Hamburg; On-site; EUR 90,000 - 130,000; Full time

Job summary

ABOUT YOU in Hamburg is looking for a strategic Retail Media Consultant who translates campaign data into growth strategies for our fashion brand partners. You will advise on attribution models, KPIs, and product features while partnering with our Retail Media platform team.

With 5+ years in Retail Media, e-commerce, or performance marketing, you’ll enable account management, create compelling narratives for executive reviews, and drive ad product adoption across the partner portfolio.

Qualifications

• Degree in Business Administration, Marketing, E-Commerce, or a comparable qualification.
• 5+ years of professional experience in Retail Media, E-Commerce, Performance Marketing, Platform Consulting, or Account Management, ideally within the fashion or lifestyle industry.
• Strong analytical mindset with a high affinity for data and the ability to translate performance metrics into clear, actionable business recommendations.
• Excellent communication, presentation, and storytelling skills with experience explaining complex platform concepts to a variety of stakeholders.
• Strong stakeholder management skills, a solution-oriented mindset, and a passion for enabling teams and building long-term customer relationships.
• Deep understanding of the digital advertising ecosystem, particularly Amazon Advertising, Google Ads, and Meta.
• Fluent in English and German

Responsibilities

• Act as a strategic consultant for our key fashion brand partners by translating campaign and performance data into actionable recommendations and long-term growth strategies.
• Serve as the go-to expert for our Retail Media platform, advising on topics such as attribution models, algorithms, KPIs, APIs, data exports, and new product features.
• Enable our Account Management teams through trainings, best practices, and ongoing knowledge sharing while supporting complex client workshops, performance reviews, and strategic business discussions.
• Create compelling presentations, business cases, and strategic narratives for annual business reviews, product launches, and executive-level customer meetings.
• Gather customer feedback and market insights to define product requirements in close collaboration with our Commercial Development team and help shape the future of our Retail Media offering.
• Drive the adoption of new products and features across our partner portfolio by ensuring a seamless rollout and effective customer enablement.

Skills

Retail media

Analytics

Stakeholder management

Data-driven insights

Presentation & storytelling

Digital advertising ecosystem

Fluent English & German

Education

Bachelor's degree in Business/Marketing/E‑Commerce

Tools

Amazon Advertising

Google Ads

Meta Ads

Job description

Company Description

ABOUT YOU is one of Europe's fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together — over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.

Job Description

• Act as a strategic consultant for our key fashion brand partners by translating campaign and performance data into actionable recommendations and long-term growth strategies
• Serve as the go-to expert for our Retail Media platform, advising on topics such as attribution models, algorithms, KPIs, APIs, data exports, and new product features
• Enable our Account Management teams through trainings, best practices, and ongoing knowledge sharing while supporting complex client workshops, performance reviews, and strategic business discussions
• Create compelling presentations, business cases, and strategic narratives for annual business reviews, product launches, and executive-level customer meetings
• Gather customer feedback and market insights to define product requirements in close collaboration with our Commercial Development team and help shape the future of our Retail Media offering
• Drive the adoption of new products and features across our partner portfolio by ensuring a seamless rollout and effective customer enablement

Qualifications

• Degree in Business Administration, Marketing, E-Commerce, or a comparable qualification
• 5+ years of professional experience in Retail Media, E-Commerce, Performance Marketing, Platform Consulting, or Account Management, ideally within the fashion or lifestyle industry
• Strong analytical mindset with a high affinity for data and the ability to translate performance metrics into clear, actionable business recommendations
• Excellent communication, presentation, and storytelling skills with experience explaining complex platform concepts to a variety of stakeholders
• Strong stakeholder management skills, a solution-oriented mindset, and a passion for enabling teams and building long-term customer relationships
• Deep understanding of the digital advertising ecosystem, particularly Amazon Advertising, Google Ads, and Meta
• Fluent in English and German

Additional Information

Your perks at a glance: Visit our benefits page.

A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.