Expert Customer Experience (m/f/d)

MediaMarktSaturn Business; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading retail group in Munich is looking for an Expert for their Customer Experience Team. In this full-time role, you will lead international customer research projects, manage external partners, and analyze customer data. Ideal candidates have a degree in marketing or communications and experience in Customer Experience or Market Research. Join this dynamic, English-speaking team to help enhance customer experiences.

Qualifikationen

• Bachelor's or Master's degree with a focus on marketing, communications, or market/consumer research.
• First practical experience in Customer Experience or Market Research.
• Experience working with multiple stakeholders.

Aufgaben

• Leading international customer research projects from ideation to execution.
• Managing external market research partners.
• Supporting the preparation of Service Design Workshops.

Kenntnisse

Customer Experience/Insights

Market Research

Analytical skills

Fluent in English

Team player

Ausbildung

Bachelor's or Master's degree in marketing or related field

Tools

JIRA

Tableau

MS Office

Jobbeschreibung

Your Tasks

• Leading international customer research projects such as Web intercepts (from project ideation to study design and international roll-out)
• Close collaboration with international internal stakeholders (e.g., country CX teams, data privacy/legal team, HR team, Marketing team, etc.)
• Prioritization, assignment, and execution of international CX projects
• Managing external partners (e.g., market research agencies)
• Customer data analysis, insight generation, and definition of action items
• Supporting the preparation and facilitation of Service Design Workshops and Customer Journey creation

Your Profile

• Ideally Bachelor's or Master's degree with a focus on marketing, communications, or market/consumer research
• Ideally first practical experience in Customer Experience/Insights, Market Research, or Marketing
• Experience working with different stakeholders simultaneously
• Experience working with JIRA
• Good analytical skills and affinity for numbers
• Ideally Tableau skills
• Proactive approach to work
• Team player (m/f/d)
• Confident handling of MS Office applications
• Fluent in English

About Us

As an Expert (m/f/d) within the Global Customer Experience Team, you will be the point of contact for internal CX-related requests and work closely with several internal and external stakeholders. We are an international, mostly English-speaking team, and seek a candidate fluent in English. If you have experience managing multiple stakeholders, are interested in customer insights, and want to help us deliver excellent customer experiences, apply now and join the MMS International Customer Experience Team!

Additional Benefits and Job Info:

• Location: Ingolstadt, München
• MediaMarktSaturn Retail Group
• Department: HQ - Customer Experience & Customer Care
• Level: Professional
• Type of Employment: Full Time
• Working Hours: 37.5 hours/week
• Recruiter: Lea Theresa Ellerich