Expert - Commercial Processes (Quotation to Cash) (m/f/d)

Fresenius Medical Care; Bad Homburg vor der Höhe; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading global healthcare company in Bad Homburg seeks an experienced professional to harmonize end-to-end processes for Quotation to Cash on a global scale. The ideal candidate will have a degree in Business Economics, IT or related fields, and at least 3–6 years of customer service and sales management experience. Expertise in SAP and a tech-savvy approach are essential for this role, which offers international travel opportunities.

Qualifikationen

• At least 3–6 years of experience in customer service, sales, business (process) management, or IT project management.
• Experience in IT project management and digital tool implementation.
• Strong knowledge of pricing processes and customer service workflows.

Aufgaben

• Harmonize and standardize E2E processes for Quotation to Cash on a global scale.
• Support digitization and automation of sales and customer service processes.
• Manage strategic projects in the customer service domain.

Kenntnisse

Customer service

Sales process optimization

IT project management

Process modeling

Fluent English

Ausbildung

Degree in Business Economics, IT, Finance or related field

Tools

SAP

MS Office

CRM systems

Visio

Signavio

Jobbeschreibung

Your Responsibilities

• Harmonize and standardize end-to-end (E2E) processes for Quotation to Cash (QTC) on a global scale
• Support digitization and automation of sales and customer service processes to achieve predefined efficiency targets
• Establish and support global communities of practice in sales and customer service to share best practices and align on standard business processes and technology deployment
• Develop a vision for the company’s customer service processes and technology landscape and coordinate stakeholders toward implementation
• Lead continuous improvement initiatives focused on automation and digitization of customer interfaces, ensuring implementation across countries
• Represent Global Commercial Operations in IT projects related to QTC
• Ensure compliance with internal policies and external regulatory requirements
• Manage strategic projects in the customer service domain, from concept to implementation•
• Documentation and monitoring of business processes
• Advising employees on process-related questions, as well as on the analysis, optimization, and redesign of business processes.
• Planning, organizing, and conducting workshops and training sessions to optimize sales processes.
  

Your Profile

Degree in Business Economics, IT, Finance, or a related field
At least 3–6 years of experience in customer service, sales, business (process) management, or IT project management
Knowledge of the pharmaceutical or medical technology industry is a plus
Experience in IT project management and digital tool implementation
SAP expertise in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistic Execution
Strong knowledge of pricing processes, customer service workflows, and process optimization as well as process modeling (e.g. in tools like Visio, Signavio)
Excellent moderation, presentation, and project management skills
Tech-savvy: Proficient in MS Office, CRM systems, SAP & modern communication tools
Languages: Fluent English (spoken and written); additional languages are an advantage
Willingness to travel internationally