Executive Housekeeper - Live Hotel

Min Compensation

USD $63,000.00/Yr.

Max Compensation

USD $76,125.00/Yr.

Overview

Why We Need Your Talents:

The Executive Housekeeper is responsible for the day to day operations of the assigned areas of responsibility within the department to ensure Live! Casino & Hotel standards are maintained by all the team members. The position is also responsible for providing leadership to enhance employee engagement and guest satisfaction. Ensures the Live! Casino & Hotel standards of cleanliness and appearance for all housekeeping areas which include but not limited to; guest rooms, back of house areas, and public areas. Responsible for assisting in the managing all levels of housekeeping staff. Responsible for effectively managing many personality types. Implements a calm environment when under pressure. Must focus on key drivers of employee engagement and guest satisfaction.

Responsibilities

Where You'll Make An Impact:

• Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
• Conducts effective pre-shifts to ensure timely, accurate, and pertinent communication with staff. Responsible for the productivity of assigned team members.
• Works closely with team members to ensure their success. Responsible for assisting with daily shift duties. Manages with daily duties, which include, but not limited to room quality control, guests’ requests, conducting pre-shifts, overseeing special projects, maintaining equipment and supplies necessary to support the department.
• Responsible for assisting with training and team member development. Performing employee coaching and disciplinary actions by bringing performance issues or policy violations to the attention management as issues occur or are assigned by the hotel. Creating and conducting performance reviews.
• Ensures team members are equipped with all tools to serve the guests’ needs, which include, but not limited: making yourself available for the team members by consistently walking floors, answering questions, following up with team members, addressing issues and concerns, giving clear expectations and directions for tasks and assignments.
• Conducts inspections in all guest rooms, hallways and related back of the house space in order to maintain a high level of cleanliness. Works closely with maintenance manager and engineering department to ensure upkeep of the assigned area(s)/rooms. And follows company safety standards.
• Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy.
• Responsible for addressing guest issues.
• Responsible for maintaining the Live! Casino & Hotel standards of service to guests and coworkers at all times. Knows and adheres to Live! Casino & Hotel’s policies and procedure embraces company culture and takes pride in the amenities. Understands and is well versed in the hotel features and services including all outlets, hours of operation, activities and events available to guests. Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally. Performs any other job-related duties as assigned by the management.

Skills to Help You Succeed:

• Ablity to:
  • Read and interpret instructions and directions for guests.
  • Effectively communicate with guests and staff in all areas relating to guest service.
• Excellent skills in:
  • Interpersonal and written communication.
  • Active listening.
  • Scheduling.
  • Problem-solving
  • Strong attention to detail.
• Flexible schedule.
• Willingness to maintain confidentiality.
• Second language is a plus.

Qualifications

Must-Haves:

• Education: Four (4) year degree in related fields or equivalent management work experience. Proven experience in managing multiple priorities simultaneously and meeting deadlines.
• Must be able to obtain and maintain appropriate license as mandated by the State Gaming Agency. Able to read and interpret instructions and direction for guests.
• Must be able to effectively communicate English with guests, management, and other associates to their understanding. Additional foreign language a plus.
• Must possess excellent communications skills, both verbal and written. Must have problem negotiation, problem solving & decision-making skills.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision. Weekend availability.
• Must be available to work all shifts and be able to flex schedule based on business demands. Candidate must be able to work efficiently.
• Must be able to work effectively in stressful, high-pressure situations. Candidate must be well groomed and professional.
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
• Candidate must maintain the highest levels of confidentiality regarding guests and team members. Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.

Physical Requirements:

• Lifting, pushing, pulling and carrying up to 20lbs.
• Occasional bending, kneeling and sitting.
• Frequent walking and standing.
• Use of stairs and elevators.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.