Executive Assistant Manager

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Additional Information: This hotel is owned and operated by an independent franchisee, ARABELLA HOSPITALITY GROUP GMBH & CO. KG. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International.

As an Executive Assistant Manager (m/f/d), you will be part of the management team and assume overall responsibility for the operational area of our hotel and actively shape its further development. With your strategic thinking, your strong leadership skills and your eye for quality and guest satisfaction, you will make a significant contribution to the success of our hotel.

1. You define, implement and monitor the work processes (Policies & Procedures, Brand Assurance) in the operational departments to successfully achieve our hotel goals.
2. You will manage the hotel's operational departments, promote their continuous development, and coordinate cooperation with external service providers in the operational area.
3. You maintain direct contact with our employees and guests and further develop processes to constantly increase employee and guest satisfaction.
4. In the absence of the General Manager, you will take on their tasks and responsibilities.
5. You coordinate the Duty Manager programme and regularly take on ‘Manager On Duty’ duties.
6. In close cooperation with the Director of Finance, you will be involved in the preparation of the hotel budget.
7. You create the monthly F&B forecasts, comment on the results, and create corresponding reports.
8. You organise and lead regular meetings such as the Daily Stand Up Meeting, Department Head Meeting, and Operations Meeting.
9. They represent the hotel both internally and externally.
10. You conduct appraisal interviews for department heads (feedback, appraisal, criticism, career development, and target agreement interviews) and work with the HR department to derive appropriate measures (training).
11. They implement the Westin standards and contribute to the further development of quality standards.
12. You develop creative F&B offers to increase sales.
13. You implement security concepts and carry out regular self-audits in the departments.
14. You will oversee staff scheduling in all operational areas to ensure excellent guest service and cost efficiency.
15. You will conduct interviews in cooperation with the HR department and ensure that employees receive comprehensive induction and training.

• You have relevant operational expertise with many years of professional experience in a top international hotel.
• You have completed training in the hotel industry or a degree in tourism/hotel management and have several years of practical experience in similar management roles in the hotel industry.
• You are a passionate and quality-conscious host and combine an excellent guest experience with high employee satisfaction.
• You are always proactive, results-oriented, and take personal responsibility for your tasks.
• You enjoy working in a team and encourage team spirit and creative solutions.
• You have empathy, motivation, and excellent communication skills.
• You have a very good command of written and spoken German and English. Further foreign language skills are an advantage.
• You are adept at using MS Office programs and Opera.
• Ideally, you have sound knowledge and experience of the Marriott environment and are familiar with the standards and processes.
• You are familiar with the preparation of cost analyses and budgets.

Well-Being: Enjoy a structured 5-day work week and balanced, healthy meals in our canteen. We also offer mobility sessions with our well-being coach Anthony Green, access to our in-house fitness area, and regular activities and valuable information to promote your overall well-being.

Travel: Discover over 8,500 hotels worldwide, experience new cultures, and collect unforgettable memories – all at exclusive, discounted rates with Marriott International.

Career: Benefit from tailored development plans, regular feedback sessions, and digital training opportunities at Marriott International. We also offer you access to our "The Westin Grand Frankfurt Career Center," with a variety of training courses delivered by experienced trainers to support your professional development.

Specials: Take advantage of free cleaning of your work clothes, a subsidy for workplace glasses, employee celebrations, and modern internal communication tools. Our "open door" policy ensures open communication and a pleasant working environment.

Compensation and benefits: Look forward to capital-forming benefits, a performance-related bonus, vacation and Christmas bonuses, discounted parking, and a subsidy for public transport tickets. You will also receive exclusive corporate benefits from Arabella Hospitality SE. Your salary will depend on your classification in our Collective agreement of the State of Hesse, Germany.

This company is an equal opportunity employer.