Evergreen - Software Order & Customer Operations (f/m/d), Sales

Hexagon AB; Frankfurt; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading global technology company is hiring for a Software Order & Customer Operations role. The successful candidate will support the software business, manage customer orders, and enhance digital service initiatives. The ideal individual will have over 3 years of relevant experience in order processing and be familiar with ERP systems like SAP and Salesforce. This position offers opportunities for permanent and temporary contracts and promotes an inclusive work culture.

Leistungen

Growing and collaborative team

Inclusive work culture

Opportunity for impact in digital transformation

Qualifikationen

• 3+ years of experience in order processing or customer service.
• Familiarity with software license models is a plus.
• Experience in coordinating regional activities for leadership roles.

Aufgaben

• Process and manage customer orders for software licenses.
• Ensure accuracy in order entry and billing within internal systems.
• Act as a contact for customers and stakeholders for operational excellence.
• Collaborate with sales and customer success teams.
• Identify and solve potential delivery issues with orders.

Kenntnisse

Order processing

Customer service

License/software operations

Strong communication skills

Detail-oriented and organized

Proficiency in English

Tools

SAP

Salesforce

Jobbeschreibung

Evergreen - Software Order & Customer Operations (f/m/d) Job Description Evergreen - Software Order & Customer Operations (f/m/d)

Summary

Job title: Software Order & Customer Operations (f/m/d)

Requisitions: 1893 - 1896

Location: EMEA (remote) / Frankfurt (Germany)

Short description: Join Hexagon’s dynamic Customer Operations team and play a crucial role in supporting our software business across EMEA. Whether you're ensuring smooth license delivery, managing software renewals, or driving digital customer service improvements, you'll help shape an efficient and customer-focused operational backbone. Please note: This is an ongoing opportunity with continuous recruitment. As a result, you may not receive immediate feedback following application submission.

Role Variants:

Digital eCommerce Customer Service Manager (permanent)
Drive the improvement of digital self-service and eCommerce capabilities for our software customers, ensuring a seamless online experience from purchase to support.

Software Order & License Management Specialist (permanent)
Ensure accurate processing of software orders and license deliveries across EMEA, collaborating with internal stakeholders to maintain high service levels.

SOP Leader EMEA SW (permanent)
Act as a regional process owner for software order processing (SOP), ensuring consistency, compliance, and process improvements across country teams.

Administrator Order Processing / SMA (temporary, Frankfurt)
Support the end-to-end processing of software maintenance agreements (SMA), handling administrative tasks and contributing to renewal success.

Job Responsibilities

• Process and manage customer orders related to software licenses, subscriptions, and maintenance agreements.
• Ensure accuracy in order entry, billing, and documentation within internal systems (ERP /SFDC/other tools).
• Act as a key contact for customers and internal stakeholders, ensuring timely responses and operational excellence.
• Support digital transformation initiatives related to eCommerce platforms and self-service functionalities.
• Collaborate with sales, customer success, and finance teams to ensure smooth software delivery and renewals.
• Track and manage order workflows and license activations; identify and solve potential delivery issues.
• Maintain compliance with company policies and procedures regarding software sales and services.
• Provide guidance and best practices to local teams on software order processing (for SOP Leader-level candidates).
• Participate in continuous improvement initiatives for processes and tools.

Qualifications

• 3+ years of experience in order processing, customer service, or license/software operations.
• Experience in SAP, Salesforce, or similar ERP/CRM systems.
• Familiarity with software license models (perpetual, subscription, SMA) is a strong plus.
• Strong communication skills and service mindset.
• Detail-oriented, organized, and able to handle multiple tasks independently.
• Proficiency in English (any additional European language is a plus).
• For leadership-level roles: experience coordinating regional activities and providing guidance to local teams.

What we offer

• Opportunity to join a growing and collaborative operations team.
• A mix of permanent and temporary contracts depending on the role.
• Inclusive and respectful work culture with an international environment.
• Chance to make a real impact in the software business and digital transformation journey.

We believe that a diverse and inclusive workplace drives innovation and excellence. All qualified applicants will be considered for employment without regard to gender, age, race, religion, sexual orientation, disability, or any other status protected by applicable law. Completion of military service or exemption is required where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

This is not the perfect position? Click here to join the Talent Community. Apply now Information at a Glance Apply now Business Unit: GTM EMEA Country/Region: Germany Workplace: EMEA (remote) OR Hybrid Frankfurt (Germany) Job Function: Sales Operations Req ID: 2015

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

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