EV Charging Technical Support

AUTEL Energy - Europe; Düsseldorf; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

An innovative firm in the energy sector is seeking passionate individuals to join their team. This role focuses on providing essential technical support for electric vehicle charging solutions. You will engage with customers to resolve issues, collaborate with R&D on product enhancements, and contribute to a greener future. With a commitment to sustainability and teamwork, this position offers a chance to make a real impact in the new energy market. Join a dynamic environment where your skills will be valued, and your contributions will help drive the industry forward.

Leistungen

Highly Competitive Salary

International Work Environment

Opportunities for Collaboration

Qualifikationen

• 3+ years of experience in technical support related to the energy sector.
• Bachelor's degree in electric power, communication, or related fields.

Aufgaben

• Provide pre-sales and after-sales technical support for customers.
• Resolve technical issues and communicate feedback to R&D.
• Create technical documentation and training materials.

Kenntnisse

Technical Support

Communication Skills

Problem Solving

Teamwork

Customer Service

Analytical Skills

Self-driven

Ausbildung

Bachelor's Degree in Engineering

Relevant Work Experience

Jobbeschreibung

Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together!

About Autel Energy

Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code : 688208).

Autel Energy was launched in 2021, dedicated to providing a full range of AC / DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC / DC series products, are highly favored by European energy companies, CPOs, and dealers.

In Europe, we have :

• Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.
• 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support. We work closely with our customers, understand their needs, and provide customized solutions.
• 4 local training centers dedicated to providing professional product technical training for our customers.
• 2 local cooperative warehousing centers to ensure stable product supply.
• 2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.

Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development. We firmly believe that through continuous collaboration and innovation, we can make greater contributions to the electric vehicle industry in Europe and globally, driving the entire sector towards a more environmentally friendly and intelligent direction.

For further information, please visit us now at https : / / de.autelenergy.eu /

We offer :

• Highly competitive salary and benefits package
• International work environment
• Opportunities to collaborate and learn from top talents in the industry

We look forward to candidates who :

• Have a passion for the new energy industry and are enthusiastic about the charging pile industry
• Possess good communication skills and a spirit of teamwork
• Demonstrate a sense of responsibility and proactiveness
• Candidates with relevant work experience are preferred

By joining us, you will :

• Participate in the rapid development of the European new energy market
• Contribute to the cause of green environmental protection
• Collaborate with outstanding talents from around the world

Job Description :

• Responsible for pre-sales / after-sales technical support work, including but not limited to technical support for customers in the development of sales opportunities, technical support of the project delivery process and commissioning, as well as after-sales technical support after delivery.
• Responsible for timely resolution of technical issues raised by customers, including tracking feedback, conducting root cause analysis, and implementing corrective actions. Additionally, the role involves gathering customer requirements and communicating them effectively to the R&D department at headquarters.
• Responsible for gathering, analyzing, and synthesizing customer feedback to identify trends and areas for product improvement. Drive product enhancements and upgrades by collaborating closely with the R&D team.
• Responsible for creating and delivering technical documentation and training materials. Additionally, the role involves compiling repair case studies.

What You’ll Need :

• Bachelor degree or above, 3 year or above related work experience, electric power, communication, electronics, measurement and control technology and instrumentation, automotive service engineering, automotive engineering and other science and technology majors;
• charging pile, new energy industry work experience is preferred;
• Strong working methodology, strong execution ability, good pressure resistance, good team spirit;
• Strong learning ability, good service consciousness, strong sense of responsibility, meticulous and rigorous work;
• Strong self-driven ability;
• Fluent in German, English, Chinese is a plus.

Start date : As soon as possible

Working hours : Full-time

Apply now and join Autel Energy to create a green future together!

Please mention the position that you are applying for in the subject.

Best of luck with your job application!