EU AMXL Manager LM ACES, EU AMXL (m / w / d) - Amazon EU SARL (Germany Branch)

Amazon EU SARL (Germany Branch); Dortmund; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Join a dynamic team as a Field ACES Manager, where you will enhance the EU Last Mile Operations network through innovative process improvements and data-driven solutions. This role offers the chance to work in a fast-paced environment, collaborating with various stakeholders to implement scalable solutions. With more than 25% travel and night shifts, you will be at the forefront of operational excellence, ensuring top-tier customer experiences across delivery stations. If you are passionate about driving change and thrive in a culture of continuous improvement, this opportunity is perfect for you.

Qualifikationen

• Experience in program/project management and delivering cross-functional programs.
• Ability to use data and metrics to drive actions.

Aufgaben

• Manage projects of new initiatives in last mile operations.
• Conduct site visits for improvement opportunities and audits.

Kenntnisse

Program/Project Management

Data Analysis

Process Improvement

Business English

Tools

Excel

SQL

Jobbeschreibung

Über uns

The EU AMXL Amazon Customer Excellence System (ACES) team is seeking an enthusiastic and data-driven Field ACES Manager to contribute to the improvement and growth of the EU Last Mile (LM) Operations network. This is a great opportunity to join an entrepreneurial business that is growing rapidly. You will scope end-to-end customer benefits through process improvement and floor support to achieve continuous improvement and operational excellence in EU AMXL Last Mile Operations. This role requires more than 25% travel and night shifts across Delivery stations in Germany, with potential extension to other EU countries where AMXL operates.

Key job responsibilities

1. Manage projects of new initiatives, coordinating with the last mile operations team on implementation.
2. Conduct regular site visits in Germany across delivery stations for improvement opportunities and process audits.
3. Collaborate with partner teams and stakeholders to identify business needs and implement scalable solutions.
4. Analyze metrics to identify issues and provide data-driven solutions.

A day in the life

The ACES (Amazon Customer Excellence System) team sets the worldwide standard for operational excellence in all Delivery Stations through standardization and a culture of continuous improvement. We lead large-scale programs that drive operational enhancements and support other Amazon teams to deliver improved solutions and expand the network, ensuring top-tier customer experiences.

Grundqualifikationen

• Experience in program/project management, delivering cross-functional programs.
• Experience using data and metrics to drive actions.
• Process improvement experience.
• Business-level English proficiency (reading and writing).

Bevorzugte Qualifikationen

• Proficient in Excel and SQL.
• Ability to work in a fast-paced environment where continuous innovation is encouraged.

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