EU AMXL Manager LM ACES, EU AMXL (m / w / d)

Amazon EU SARL (Germany Branch); Frankfurt; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Field ACES Manager, where you'll drive operational excellence in the EU Last Mile Operations network. This role offers a unique opportunity to manage projects, collaborate with diverse teams, and implement data-driven solutions. You'll travel across Germany and beyond, contributing to continuous improvement initiatives that enhance customer experiences. If you're passionate about innovation and thrive in a fast-paced environment, this position is perfect for you. Be part of a dynamic team that values diversity and empowers its members to excel.

Qualifikationen

• Experience in program/project management, delivering cross-functional programs.
• Experience using data and metrics to drive actions.

Aufgaben

• Manage projects of new initiatives, coordinating with the last mile operations team.
• Conduct regular site visits across delivery stations for improvement opportunities.

Kenntnisse

Program/Project Management

Data Analysis

Process Improvement

Business English

Tools

Excel

SQL

Jobbeschreibung

Über uns

The EU AMXL Amazon Customer Excellence System (ACES) team is seeking an enthusiastic and data-driven Field ACES Manager to contribute to the improvement and growth of the EU Last Mile (LM) Operations network. This is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will scope end-to-end customer benefits through process improvement and floor support to achieve continuous improvement and operational excellence in EU AMXL Last Mile Operations. This job requires more than 25% travel and night shifts across Delivery stations in Germany and might extend to other EU countries of AMXL presence.

Key job responsibilities

1. Manage projects of new initiatives, coordinating with the last mile operations team on implementation.
2. Conduct regular site visits in Germany across delivery stations for improvement opportunities and process audits.
3. Collaborate with partner teams and stakeholders to identify business needs and implement scalable solutions.
4. Analyze metrics to identify issues and provide data-driven solutions.

A day in the life

The ACES (Amazon Customer Excellence System) team sets the worldwide standard for operational excellence in all Delivery Stations through standardization and a culture of continuous improvement. We lead large-scale programs that drive operational improvements and support other teams in Amazon to deliver enhanced solutions and expand the network, offering best-in-class customer experiences.

Grundqualifikationen

• Experience in program/project management, delivering cross-functional programs.
• Experience using data and metrics to drive actions.
• Process improvement experience.
• Business-level English proficiency (reading and writing).

Bevorzugte Qualifikationen

• Proficient in Excel and SQL.
• Ability to work in a fast-paced environment where continuous innovation is desired.

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