Entry Level Collections Specialist ($20.85/HR)

TEKsystems; Deutschland; Hybrid; EUR 2.040.000 - 2.906.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability benefits

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off / PTO

Zusammenfassung

TEKsystems is seeking a NFCU Delinquency Control Counselor in Scottsdale, AZ. The role involves outbound and inbound calls in a call-center setting to recover delinquent accounts in early stages (1–30 days late). It is a contract-to-hire position with hybrid work, onsite for training and remote thereafter.

The pay range is $20.85 per hour, with benefits available and eligibility based on policy. Candidates should have strong communication, negotiation, and empathy skills to succeed in a

Qualifikationen

• Entry level with some financial/collections experience preferred.
• Call center experience helps in fast-paced environment.
• Customer service, retail or hospitality experience transferable to collections.
• Personality and culture fit are essential.

Aufgaben

• Handle early-stage collections (1–30 days late) via auto-dialer and inbound calls.
• Meet performance metrics focused on collecting outstanding accounts.
• Work a hybrid schedule, with onsite training during first week and remote work thereafter.

Kenntnisse

Communication skills

Navigating multiple systems

Ability to negotiate with members

Competitive environment

Empathy and problem solving

Jobbeschreibung

NFCU Delinquency Control Counselor:

Description:

Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early-stage collections (1-30 days late), 80-120+ calls per day.

Being in early-stage collections does not affect a member’s credit score, their goal is to get someone out of collections before they go to Mid Stage or Late-Stage Collections where it does affect their credit score.

Qualifications:

• Communication skills
• Navigating multiple systems
• Ability to negotiate with members.
• Competitive environment, want someone determined to make things happen.
• Provide empathy to members, problem solve, overcome objectives.

Experience:

• Entry level, some financial/collections experience if preferred.
• Call center experience does help to keep up with the fast-paced environment.
• Customer service, retail, hospitality, really anything someone can talk through and correlate to this position in collections and navigating through conversations.
• Personality and culture fit is everything, hard worker, competitive, able to speak clearly.

Performance metrics:

Working effectively on each account and to collect on all accounts a member might have that are outstanding, collecting outstanding accounts.

Schedule:

Monday-Friday 10:30am-7:00pm or 9:30am-6:00pm (3 Saturdays a month typically)

The training schedule will be 8-4:30 Mountain Time. The regular work schedule after training will be 12:30pm-9:00pm ET (10:30am-7:00pm or 9:30am-6:00pm MT depending on daylight savings time). Reporting Location: Camelback Branch - Phoenix, AZ 85016

Candidates will be required to come onsite for the entire first week of training and up to one week per quarter. The rest of the time, they would be working remotely. *Overtime would be on an as needed basis based on

business need.

#priorityeast

#eastpriority26

Job Type & Location

This is a Contract to Hire position based out of Scottsdale, AZ.

Pay and Benefits

The pay range for this position is $20.85 - $20.85/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long–term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Scottsdale,AZ.

Application Deadline

This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.