Entry Level - Bilingual German and English Customer Support

Cross Border Talents; München; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading global technology and services provider in Germany is seeking a motivated Customer Service Representative. This role involves assisting customers with inquiries and troubleshooting technical issues while providing excellent service. The position offers full-time employment with an indefinite contract, benefits, and opportunities for career growth and personal development.

Leistungen

Work in Portugal

Competitive salary

Performance-based bonuses

Full-time employment

Qualifikationen

• High level of German (C1 or native) proficiency and English (B2) proficiency required.
• Familiarity with digital streaming services is beneficial but not mandatory.

Aufgaben

• Assist viewers through phone and/or chat with their inquiries.
• Troubleshoot technical issues related to system configurations.

Kenntnisse

Communication

Empathy

Teamwork

Problem-solving attitude

Jobbeschreibung

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with technology and integrated solutions in over 70 countries.

If you're looking to grow and be inspired, and are a German and English speaker, you will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide all the training, tools, and support you'll need to succeed in this role. You'll also have access to development programs and specialized courses to help you build the career you've always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and real-time answers to inquiries.
• Contribute to building brand engagement for our clients.

You'll excel in this role if you:

• Have a high level of German (C1 or native) and English (B2) proficiency, both oral and written.
• Are passionate about the entertainment and media industry.
• Possess excellent communication skills with a strong sense of empathy and teamwork.
• Are familiar with digital streaming services and devices; if not, it is not a problem.
• Have a positive and solution-driven attitude.

Even if you don't check every box, we encourage you to apply. We'll do our best to match you with the right role.

What's in it for you

In this role, we offer benefits to support your unique lifestyle:

• Work in Portugal
• Full-time employment with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance-based bonuses.