Entrepreneur in Residence (EIR): Senior Client Success Manager (CSM Team Lead)

Recooty; Berlin; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company seeks a Senior Client Success Manager to build and scale their client success function. This role involves onboarding clients, optimizing delivery, and driving internal operations. Ideal candidates are strategic thinkers with experience in B2B lead generation and client-facing roles. Join a fast-paced, global team and make a real impact from day one.

Leistungen

Ownership from Day One

Remote & Flexible Work

Real Impact, No Bureaucracy

Upside & Growth Path

Qualifikationen

• Experience in client-facing roles like Client Success or Account Manager.
• Fluency in English; German a strong bonus.

Aufgaben

• Onboard new clients and lead strategic kickoff workshops.
• Build long-term trust through proactive communication and results.
• Create playbooks and scalable systems for client success.

Kenntnisse

Client Success

B2B Lead Generation

Strategic Thinking

Communication

Jobbeschreibung

Remote | Full-time | German Speaker Preferred | Strategic Builder Role



About ATLAS ANALYTICS



ATLAS ANALYTICS helps B2B tech companies grow smarter and faster through intelligent outbound sales, high-impact lead generation, and scalable pipeline systems. Clients trust us as their external growth engine—driving predictable pipeline while they focus on closing deals.



Now we’re looking for a Senior Client Success Manager (Team Lead) to help us scale our CS function from the ground up—someone who’s ready to take full ownership, build processes, and eventually grow a team.



This role is for a builder. Not just a relationship manager—but someone who can optimize delivery, own outcomes, and act as a strategic operator between clients and internal teams.



What You’ll Do



Own Client Success End-to-End:

- Onboard new clients and lead strategic kickoff workshops (ICP, messaging, GTM planning)

- Run monthly strategy calls and reviews—synthesize campaign performance and offer clear, honest recommendations

- Build long-term trust through proactive communication, strategic guidance, and tangible results



Act as a Strategic Partner:

- Work cross-functionally with SDRs, Growth Consultants, Copywriters, and Founders

- Connect the dots between client strategy and campaign execution

- Be candid with clients—challenge assumptions, ask tough questions, and bring clarity



Build and Scale the CS Function:

- Create playbooks, workflows, and SOPs that make onboarding, reporting, and retention seamless

Implement scalable systems using automation tools and integrations

- Lay the foundation to eventually hire, coach, and lead a growing CSM team



Drive Internal Ops and Retention:

- Gather feedback, suggest improvements, and ensure our delivery stays high-performing as we scale

- Own client retention metrics and drive upsells in collaboration with the sales team

- Conduct experience check-ins and request testimonials, case studies, or referrals where appropriate



Who You Are



You're not here to ''manage accounts.'' You're here to build.

- You've worked in client-facing roles (Client Success, Account Manager, Strategy Consultant)

- You’re familiar with B2B lead generation, outbound campaigns, and customer-facing ops

- You can speak with confidence to founders, CMOs, GTM leads, and help guide their strategy

- You’re process-minded—you think in playbooks, SOPs, and scalable systems

- You don’t wait to be told what’s broken—you identify it, fix it, and document the solution

- You’re not afraid to push back when it’s in the best interest of the client or team

- You’re fluent in English (German a strong bonus)



Why Join ATLAS ANALYTICS



- Ownership from Day One – You’ll run your own client portfolio and shape how we deliver

- Builder’s Role – Be the architect of our CS function—what you build here lasts

- Fast-Paced, Global Team – Collaborate across functions, clients, and geographies

- Remote & Flexible – Work from anywhere with autonomy over your schedule

- Real Impact, No Bureaucracy – Your ideas matter. You’ll work directly with the founders

- Upside & Growth Path – Grow into Head of Client Success or Operations Lead



How to Apply



We don’t care for generic CVs—we care about how you think.



To apply:

- Tell us why this role speaks to you—what excites you about building client success from scratch?

- Share a quick video (Loom, YouTube, selfie): introduce yourself + one fun, creative, or proud moment you’ve led

- Drop your LinkedIn, portfolio, or relevant experience if you’d like





Let’s build something high-performing, client-loved, and operationally scalable—together.