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Enterprise Service Management Consultant (f/m/d)

TIMETOACT Software & Consulting GmbH

Dach

Vor Ort

EUR 50.000 - 90.000

Vollzeit

Vor 12 Tagen

Zusammenfassung

A leading IT service provider is looking for Enterprise Service Management Consultants (f/m/d) of all experience levels. You will collaborate with clients, develop ESM solutions, optimize workflows, and lead projects. Candidates should have a relevant degree and experience in ServiceNow, along with scripting skills. Join us to shape the future of service management!

Qualifikationen

  • 0–2+ years (Junior) or 3–5+ years (Mid) or 5–8+ years (Senior) of ServiceNow experience.
  • Familiarity with core ESM functionalities such as Incident, Change, and Catalog Items.
  • Certifications related to ESM solutions are a plus.

Aufgaben

  • Collaborate with clients to gather requirements for ESM solutions.
  • Develop and customize ESM modules as per business needs.
  • Lead implementations and integrations with third-party systems.

Kenntnisse

Scripting skills (JavaScript, Glide, AngularJS)
Problem-solving skills
Communication skills
Agile/Scrum experience

Ausbildung

Bachelor’s degree in IT, Computer Science, or related field

Tools

ServiceNow
Jobbeschreibung
Your Role

We are seeking Enterprise Service Management Consultants (f/m/d) of all experience levels (Junior, Mid-Level, Senior, Architects) and specialties (Developers, Administrators, Business Analysts, Architects, Project Managers) to join our growing team. Whether you’re starting your Atlassian, Freshworks, ServiceNow and/or Servicely journey or are a seasoned expert, we offer opportunities to work on diverse projects, from ITSM and ITOM to custom app development and workflow automation.

Your Mission

Responsibilities vary by role and seniority but may include:

  • Collaborate with clients to gather requirements and design tailored ESM solutions
  • Develop, configure, and customize ESM modules (ITSM, CSM, HR, ITAM, etc.) to meet business needs
  • Lead or support end-to-end implementations, upgrades, and integrations with third-party systems
  • Optimize workflows, automate processes, and enhance user experiences across the platform
  • Provide technical guidance, mentorship, or project leadership (senior roles)
  • Conduct training sessions and create documentation for clients and end-users
  • Stay updated on ESM solution releases, trends, and best practices
Your Profile

Required Skills may vary by role and seniority.

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
  • 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experience
  • Familiarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.)
  • Basic to advanced scripting skills (JavaScript, Glide, AngularJS)
  • Strong problem-solving and communication skills
  • Ability to work in Agile/Scrum environments
  • Certifications related to ESM solutions

How to apply:

  • please submit your resume and a cover letter specifying:
  • Your role and level (e.g., Developer, Architect, Business Analyst) and level (Junior, Mid, Senior).
  • A summary of your ESM experience and certifications (if any).
  • Why you’re passionate about joining our team.

Let’s transform the future of service management together — apply today!

Diversity, innovation and team spirit – that’s the TIMETOACT GROUP. With more than 1,600 colleagues, we work in 22 cities across Germany, Austria and Switzerland, as well as in offices in Italy, the Netherlands, Spain and the USA. Our network is complemented by service hubs in Central America, Central and Eastern Europe, and Southeast Asia. In 2024, we generated over360 million euros in revenue together – and we continue to grow.

As a leading IT service provider, we shape the digital transformation for companies, corporations and public institutions. We provide advice on IT strategies, accelerate cloud transformation and leverageAI, data, software and system engineering to develop future-ready solutions.

Together with strong partners such asAWS, Atlassian, Google, Microsoft, IBM and SAP, we help our customers unlock the full potential of their cloud platforms. We also design innovative digital business models that open up new market opportunities.

With us, you’ll work across teams in a strong network of 11 specialized companies. Our “WE” is our strength – and your opportunity to contribute, grow and actively shape the digital world.

At TIMETOACT GROUP, gender, origin, sexual orientation, age, and religious beliefs do not matter - what counts for us is a strong team, mutual respect, appreciation, motivation, and having fun at work.

Verena Kirstein Talent Acquisition Specialist TIMETOACT GROUP

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