Enterprise Customer Success Manager

SnooprID; Deutschland; Remote; EUR 150.000 - 180.000; Vollzeit

Zusammenfassung

A leading tech company is seeking a Senior Customer Success Manager to join its team and drive adoption and growth of ITAM services for enterprise customers. This fully remote role requires 8+ years in Customer Success or related fields, fluency in German and English, and strong strategic relationship management skills. Competitive compensation package offered, including an uncapped bonus.

Leistungen

Competitive salary

20% uncapped bonus

Professional growth opportunities

Qualifikationen

• 8+ years of experience in Customer Success, Project Management, Account Management, or Consulting roles.
• Proven track record managing complex enterprise accounts with ACVs in the 6-7 figure range.
• Strong understanding of enterprise IT landscapes including SaaS and digital transformation.

Aufgaben

• Own the post-sales & project customer lifecycle for a specific enterprise account.
• Partner with customers to define success plans and measure ROI.
• Drive customer adoption of products and solutions.

Kenntnisse

Customer Success Management

Project Management

Account Management

Consulting

Fluent in German

Fluent in English

Negotiation skills

Strategic thinking

Ausbildung

Bachelor’s degree in Computer Science, Business, IT, or related field

Jobbeschreibung

Director @ SnooprID | EMEA & Global Search, Enterprise B2B Software/Services (SaaS/Cloud/AI/IoT/MarTech/CommTech/FinTech/Cyber/Digital Transformation)

Job Title

Senior Customer Success Manager – Enterprise IT (DACH Region)

Location

Remote (ideally within DACH Region, Zurich area pref) / or UK with flexible with travel

About the Role

My client is seeking a Senior Enterprise Customer Success Manager (CSM) to join their growing team and support their strategic enterprise partner (HPE) and customer withinregion. This remote role is a "first person on ground" and critical in driving adoption, retention, and growth of our clients ITAM service & solution offering, ensuring their customer achieves measurable business outcomes and maximize value from their IT investment.

The ideal candidate is a seasoned Customer Success professional with a strong IT background, enterprise relationship management skills, and deep knowledge of the Enterprise DACH market.

Key Responsibilities

• Strategic Customer Success Management: Own the post-sales & project customer lifecycle for a specific enterprise account (an International Grocery Retail Group) via HPE, building trusted advisor relationships with senior IT and business stakeholders accordingly.
• Customer Value Delivery: Partner with customers to define success plans, measure ROI, and ensure delivery of key business outcomes aligned to their IT strategy.
• Adoption & Enablement: Drive customer adoption of products and solutions, including onboarding, training, and best practice guidance.
• Executive Engagement: Build and maintain C-level relationships within enterprise accounts to strengthen alignment and advocacy.
• Renewals & Expansion: Proactively manage renewals, identify growth opportunities, and collaborate with Sales and Account Management on upsell/cross-sell initiatives.
• Risk Management: Monitor customer health, identify risks, and develop mitigation strategies to safeguard retention.
• Advocacy & Feedback: Act as the voice of the customer internally, influencing product development, support, and services.
• Regional Expertise: Leverage understanding of the DACH market, language, and cultural nuances to provide tailored customer experiences.

Qualifications & Skills

• 8+ years of experience in Customer Success, Project Management, Account Management, or Consulting roles, preferably in Enterprise IT, SaaS, or IT Cloud environments.
• Proven track record of managing complex, multi-stakeholder enterprise accounts/partners with annual contract values (ACVs) in the 6-7 figure range.
• Strong understanding of enterprise IT landscapes (cloud, infrastructure, security, SaaS platforms, digital transformation, software).
• Excellent communication and presentation skills, with fluency in German & English (native or business fluent).
• Ability to build trusted relationships at all levels, including C-level executives.
• Strong problem-solving, strategic thinking, and negotiation skills.
• Willingness to travel (~20–30%).
• Bachelor’s degree in Computer Science, Business, IT, or related field (MBA or advanced degree a plus).

What They Offer

• Opportunity to work with a top global enterprise partner & International customer(s) driving digital transformation.
• A high-impact role with ownership, autonomy, and visibility.
• Collaborative, international, and customer-focused culture.
• Competitive compensation (Up to €180K/168K CHF fixed), 20% uncapped bonus, and benefits package (contribution TBC).
• Professional growth and development opportunities.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting

Industries

IT Services and IT Consulting

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.