English (UK) Customer Care & Fashion Advisor (f / m / d) - Múnich

Mytheresa; Solingen; Hybrid; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Care & Fashion Advisor to enhance the shopping experience for premium clients. This role involves providing exceptional advisory services, responding to customer inquiries, and collaborating with various departments to ensure seamless operations. The ideal candidate will possess strong organizational skills, a proactive attitude, and a passion for customer service. Join a diverse team dedicated to delivering high-quality service and innovative solutions in the luxury shopping sector, while enjoying generous holiday allowances and opportunities for personal development.

Leistungen

Up to 32 days of holiday

Mobile office opportunities

Language and e-learning courses

Company pension scheme

Discounted gym memberships

Travel card discounts

Mental health support

Qualifikationen

• Experience in customer care or a service-oriented industry.
• Fluent in US or UK English; additional languages are a plus.

Aufgaben

• Provide advisory and support services to international premium clients.
• Respond to customer requests via phone calls and emails.
• Collaborate with Payment, Warehouse, and Shipping departments.

Kenntnisse

Customer Care

E-commerce Understanding

Organizational Skills

Time Management

Proactive Attitude

Ausbildung

Experience in Customer Care

Jobbeschreibung

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) based in our Munich office.

WHAT YOU WILL DO

1. Provide advisory and support services to our international premium clients regarding the order process.
2. Respond to customer requests via phone calls and emails.
3. Deliver best-in-class customer service with a strong understanding of e-commerce.
4. Continuously improve internal processes.
5. Collaborate closely with our Payment, Warehouse, and Shipping departments.

WHO YOU ARE

1. Native or fluent in US or UK English; additional languages are a plus.
2. Some experience in customer care or a service-oriented industry.
3. Conscientious in handling customer data.
4. Flexible, able to work under pressure, and a team player.
5. Proactive with good organizational and time management skills.

WHAT WE OFFER

1. Up to 32 days of holiday, starting at 28 days, depending on tenure.
2. Mobile office opportunities (depending on role and location).
3. Language and e-learning courses.
4. Company pension scheme.
5. Discounted memberships for sports platforms and gyms.
6. Travel card discounts and shuttle services.
7. Support for mental health and well-being, including work-life balance initiatives.

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform, focused on high-end luxury shoppers, exclusive products, innovative technology, and high-quality service operations.

Since January 2021, we are listed on the New York Stock Exchange. Our team of over 1,200 employees from more than 70 countries is passionate about delivering the best shopping experience.

We value diversity and inclusion, believing that your expertise and motivation are what matter most. Mytheresa is committed to a fair and efficient hiring process.