English (UK) Customer Care & Fashion Advisor (f/m/d) - Múnich

TN Germany; Kiel; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Care & Fashion Advisor to enhance their Customer Care team. This role offers the opportunity to provide exceptional support to premium clients, ensuring a seamless order process while collaborating with various departments. With a focus on delivering best-in-class customer service, the position requires a proactive and organized individual who thrives under pressure. The company promotes a healthy work-life balance and offers generous holiday allowances, mobile office options, and various well-being initiatives. This is a fantastic opportunity for those passionate about customer service in the luxury fashion sector.

Leistungen

Up to 32 days of holiday

Mobile office options

Language and e-learning courses

Company pension scheme

Discounted memberships for sports platforms

Discounted travel card

Shuttle service

Support for mental health and well-being

Qualifikationen

• Experience in customer care or a service-oriented industry.
• Proficient in US or UK English, additional languages are a plus.

Aufgaben

• Provide advisory and support services to international premium clients.
• Respond to customer inquiries via phone and email.
• Collaborate closely with Payment, Warehouse, and Shipping departments.

Kenntnisse

Customer Service

Communication Skills

Time Management

Team Collaboration

Proactive Problem Solving

Jobbeschreibung

Social network you want to login/join with:

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Client:

Mytheresa

Location:

Kiel, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

13839f6b76

Job Views:

1

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

• Provide advisory and support services to our international premium clients regarding the order process.
• Respond to customer inquiries via phone and email.
• Deliver best-in-class customer service, understanding the nuances of e-commerce business.
• Continuously improve internal processes.
• Collaborate closely with Payment, Warehouse, and Shipping departments.

WHO YOU ARE

• Native proficiency in US or UK English (verbal and written); additional languages are a plus.
• Experience in customer care or a service-oriented industry.
• Conscientious handling of customer data.
• Flexible, able to work under pressure, team player.
• Proactive, organized, good time management skills.

WHAT WE OFFER

• Up to 32 days of holiday, depending on tenure, starting at 28 days.
• Mobile office options, including abroad (where applicable).
• Language and e-learning courses.
• Company pension scheme.
• Discounted memberships for sports platforms and gyms.
• Discounted travel card and shuttle service.
• Support for mental health and well-being, including work-life balance initiatives.

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform, focusing on high-end luxury shoppers, exclusive products, innovative technology, and high-quality service.

Listed on the New York Stock Exchange since January 2021, we employ over 1,200 people from more than 70 countries, committed to delivering the best shopping experience.

We value diversity and inclusion, prioritizing your skills and motivation. Our hiring process is fast and equitable.