English (UK) Customer Care & Fashion Advisor (f / m / d) - Múnich

Mytheresa; Karlsruhe; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player seeks a dedicated Customer Care & Fashion Advisor to enhance the shopping experience for premium clients. This role involves providing top-notch advisory services, responding to inquiries, and collaborating with various departments to ensure seamless operations. The ideal candidate will possess excellent communication skills and a proactive attitude, ready to thrive in a dynamic environment. With opportunities for personal growth and a supportive work culture, this position promises a fulfilling career path in a leading digital luxury shopping platform.

Leistungen

Up to 32 days of holiday

Mobile office options

Language and e-learning courses

Company pension scheme

Discounted memberships for sports platforms

Discounted travel card

Mental health support

Qualifikationen

• Experience in customer care or service-oriented industry.
• Proficiency in US or UK English; additional languages are a plus.

Aufgaben

• Provide advisory and support services for premium clients.
• Respond to customer requests via phone and email.

Kenntnisse

Customer Service

Organizational Skills

Time Management

Communication Skills

Jobbeschreibung

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

1. Provide advisory and support services for our international premium clients concerning the order process.
2. Respond to customer requests via phone calls and emails.
3. Deliver best-in-class customer service with a strong understanding of e-commerce business.
4. Continuously improve internal processes.
5. Collaborate closely with our Payment, Warehouse, and Shipping departments.

WHO YOU ARE

1. Native verbal and written proficiency in US or UK English; additional languages are a plus.
2. Some experience in customer care or a service-oriented industry.
3. Conscientious handling of customer data.
4. Flexible, able to work under pressure, and a team player.
5. Proactive with good organizational and time management skills.

WHAT WE OFFER

1. Up to 32 days of holiday, starting from 28 days depending on tenure.
2. Mobile office options, including abroad (job and position permitting).
3. Language and e-learning courses.
4. Company pension scheme.
5. Discounted memberships for selected sports platforms and gyms.
6. Discounted travel card and shuttle service.
7. Support for mental health and well-being, including work-family balance.

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform focused on high-end luxury shoppers, offering exclusive products, content, and high-quality service. Listed on the New York Stock Exchange since January 2021, we have over 1,200 employees from more than 70 countries dedicated to providing an exceptional shopping experience. We value diversity and inclusion, ensuring a fast and equitable hiring process.