English (UK) Customer Care & Fashion Advisor (f / m / d) - Múnich

Mytheresa; Heidelberg; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is looking for a Customer Care & Fashion Advisor to join their dynamic team. This role focuses on providing exceptional support to international clients, ensuring a seamless order process while enhancing internal operations. The ideal candidate will possess native English skills, a proactive approach, and a passion for customer service. With a commitment to employee well-being, this forward-thinking company offers an inclusive environment and various perks, including flexible working options and generous holiday allowances. If you thrive in a fast-paced setting and enjoy making a difference, this opportunity is perfect for you.

Leistungen

Up to 32 days of holiday

Mobile office options

Language & e-learning courses

Company pension scheme

Discounted sports memberships

Discounted travel card

Mental health support

Qualifikationen

• Native UK or US English speaker with customer service experience.
• Strong organizational skills and ability to work under pressure.

Aufgaben

• Provide advisory and support services for premium clients.
• Answer customer requests via phone and email.
• Collaborate with Payment, Warehouse, and Shipping departments.

Kenntnisse

UK English

Customer Service

Organizational Skills

Teamwork

Flexibility

Ausbildung

Experience in Customer Care

Jobbeschreibung

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – UK English (f / m / d) to be based in our Munich office.

WHAT YOU WILL DO

• Advisory and support services for our international premium clients concerning the order process
• Answering customer requests (phone calls and e-mails)
• Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
• Continuous improvement of internal processes
• Close cooperation with our Payment, Warehouse and Shipping departments

WHO YOU ARE

• Native verbal and written knowledge of US or UK English to support our customer, additional languages would be considered a plus
• First experience in the customer care or any other service oriented industry
• Conscientiousness when dealing with customer-data
• Flexibility and ability to work under pressure, capacity for teamwork
• Proactive, good organizational skills and time management

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office / Mobile office abroad (job and position permitting)
• Language & e-learning courses
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card & shuttle service
• Individual support on mental health & well-being (e.g. compatibility work and family life)

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.