English (UK) Customer Care & Fashion Advisor (f/m/d) - Múnich

TN Germany; Gelsenkirchen; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Care & Fashion Advisor to join their dynamic team in Munich. In this role, you will provide exceptional support to international clients, ensuring a seamless order process while collaborating with various departments. This position offers a unique opportunity to work in a fast-paced e-commerce environment, where your proactive approach and attention to detail will make a significant impact. With generous holiday allowances and opportunities for remote work, this is a fantastic chance to grow your career in customer service within a leading luxury shopping platform.

Leistungen

Up to 32 days of holiday

Mobile office opportunities

Language and e-learning courses

Company pension scheme

Discounted gym memberships

Travel card discounts

Support for mental health and well-being

Qualifikationen

• Native verbal and written knowledge of US or UK English; additional languages are a plus.
• Experience in customer care or a service-oriented industry.

Aufgaben

• Provide advisory and support services for international premium clients.
• Respond to customer requests via phone calls and emails.

Kenntnisse

Customer Care Experience

Attention to Detail

Flexibility

Organizational Skills

Teamwork

Proactive Attitude

Jobbeschreibung

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Client:

Mytheresa

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3cf6ed052b

Job Views:

1

Posted:

30.04.2025

Expiry Date:

14.06.2025

Job Description:

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Munich office.

Responsibilities:

1. Provide advisory and support services for our international premium clients concerning the order process.
2. Respond to customer requests via phone calls and emails.
3. Deliver best-in-class customer service, understanding the nuances of e-commerce business.
4. Continuously improve internal processes.
5. Collaborate closely with our Payment, Warehouse, and Shipping departments.

Qualifications:

1. Native verbal and written knowledge of US or UK English; additional languages are a plus.
2. Experience in customer care or a service-oriented industry.
3. Attention to detail when handling customer data.
4. Flexibility, ability to work under pressure, teamwork skills.
5. Proactive attitude, good organizational and time management skills.

What We Offer:

1. Up to 32 days of holiday, starting with 28 days, depending on service length.
2. Mobile office opportunities, including abroad (where applicable).
3. Language and e-learning courses.
4. Company pension scheme.
5. Discounted memberships for sports platforms and gyms.
6. Travel card discounts and shuttle services.
7. Support for mental health and well-being, including work-family balance initiatives.

About Us:

Mytheresa is a leading global digital luxury shopping platform, focusing on high-end luxury shoppers, exclusive products, and cutting-edge technology. Listed on the New York Stock Exchange since January 2021, we employ over 1,200 people from more than 70 countries, committed to providing an exceptional shopping experience.

We value diversity and inclusion, and your expertise and motivation are what matter most. Our hiring process is fast and equitable.