English (UK) Customer Care & Fashion Advisor (f / m / d) - Múnich

Mytheresa; Dortmund; Hybrid; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Care & Fashion Advisor to join their dynamic team. This role involves providing exceptional advisory services to premium clients and ensuring a seamless order process. With a focus on delivering top-notch customer service, you will collaborate closely with various departments to enhance internal processes. The company offers a supportive work environment with flexible mobile office options and a commitment to employee well-being. If you are proactive, organized, and passionate about customer care, this opportunity is perfect for you.

Leistungen

Up to 32 days of holiday

Mobile office options

Language and e-learning courses

Company pension scheme

Discounted memberships for sports platforms

Discounted travel card

Support for mental health and well-being

Qualifikationen

• Experience in customer care or service-oriented roles.
• Strong verbal and written proficiency in English.

Aufgaben

• Provide advisory and support services for international clients.
• Respond to customer requests via phone and email.
• Collaborate with Payment, Warehouse, and Shipping departments.

Kenntnisse

Customer Care Experience

Teamwork Skills

Time Management

Proactive Approach

Verbal and Written English Proficiency

Jobbeschreibung

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

1. Provide advisory and support services for our international premium clients regarding the order process.
2. Respond to customer requests via phone calls and emails.
3. Deliver best-in-class customer service with a strong understanding of e-commerce business.
4. Continuously improve internal processes.
5. Collaborate closely with our Payment, Warehouse, and Shipping departments.

WHO YOU ARE

1. Native verbal and written proficiency in US or UK English; additional languages are a plus.
2. Previous experience in customer care or a service-oriented industry.
3. Conscientious in handling customer data.
4. Flexible, able to work under pressure, with good teamwork skills.
5. Proactive, organized, with effective time management skills.

WHAT WE OFFER

1. Up to 32 days of holiday, depending on tenure, starting with 28 days.
2. Mobile office options, including abroad (job and position permitting).
3. Language and e-learning courses.
4. Company pension scheme.
5. Discounted memberships for selected sports platforms and gyms.
6. Discounted travel card and shuttle service.
7. Support for mental health and well-being, including work-family balance.

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform. Our unique digital experience focuses on high-end luxury shoppers, offering exclusive products and content, advanced technology, and high-quality service operations.

Since January 2021, we are listed on the New York Stock Exchange. Over 1,200 employees from more than 70 countries are passionate about providing the best shopping experience.

We value diversity and inclusion, believing that your expertise and motivation matter more than your background. We ensure a fast and equitable hiring process.