Engineering Manager - Customer Experience (m/f/d)

Flink; Berlin; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Engineering Manager für das Customer Experience-Team, um die Kundenreise zu optimieren und das Team zu leiten. In dieser Rolle gestalten Sie die Kundenerfahrung durch die Entwicklung und Implementierung von Lösungen, die die Selbstverwaltung von Kundenprofilen ermöglichen. Sie sind verantwortlich für die Teamführung, die Förderung einer positiven Unternehmenskultur und die Umsetzung einer technologischen Strategie. Wenn Sie leidenschaftlich daran interessiert sind, Kundenbedürfnisse zu verstehen und ein diverses Team zu führen, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen und wachsenden Umfeld zu arbeiten.

Leistungen

Jährliches L&D-Budget von 1000 €

26 Tage Urlaub +1 Tag pro Jahr

Mobilitätsbudget von 30 € pro Monat

Rabatt auf Urban Sports Club Mitgliedschaft

Attraktive Unternehmensrentenoptionen

Unbegrenzter Zugang zu E-Learning-Plattform

Online-Rabatte mit Corporate Benefits

Rabatt auf persönliche Flink-Bestellungen

Modernes, hundefreundliches Büro in Berlin

Qualifikationen

• 3+ Jahre Erfahrung im Aufbau von kundenorientierten Anwendungen.
• 2+ Jahre Erfahrung in der Führung und Entwicklung erfolgreicher Teams.

Aufgaben

• Leitung eines interdisziplinären Engineering-Teams für das Kundenprofilmanagement.
• Direkter Einfluss auf das Geschäft durch Verbesserung des Kunden-Onboardings.

Kenntnisse

Erfahrung im Aufbau von kundenorientierten Anwendungen

Teamführung

Architektur-Muster (Microservices, Event-Driven)

Empathie mit Kunden

Gute Kommunikationsfähigkeiten

Selbstmotivation

Jobbeschreibung

Engineering Manager - Customer Experience (m/f/d)

• Full-time

Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 3,000 products with a focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging.

Flink launched in February 2021 and already operates in more than 90 cities in Germany, and the Netherlands. The business generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala, and Bond, and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1.

In your role as Engineering Manager (m/f/d), you will shape our customer experience by growing and managing the team, conducting in-depth analysis, and directly impacting the business.

Our engineering organization is critical in ensuring Flink delivers the best-in-class service. The Customer Experience team focuses on enabling customers to manage their profile data effortlessly, from onboarding through their entire journey with Flink, in a delightful, self-serviced, and secure manner. Additionally, we ensure customers can personalize their experience to best suit their needs.

We believe in empowering autonomous teams with challenging missions, allowing them to develop solutions that have a strong and measurable impact on both our customers and business. As an Engineering Manager for the Customer team you will:

• Lead a cross-functional engineering team responsible for customer profile management, authentication, compliance, and preference customization;
• Make a direct business impact by enhancing customer onboarding, enabling seamless self-service profile management, and ensuring personalized, relevant notifications;
• Apply pragmatic solutions, find the right tradeoffs and seek to reduce complexity to help teams deliver solutions that meet the needs of the business;
• Work closely with your Product Manager to ensure actionable and valuable work is defined for the team;
• Drive external and internal hiring across multiple disciplines, develop our engineering talent into the leaders of the future, establish a feedback culture within the team, manage performance of team members and make sure that we retain our top engineering talent;
• Translate the product and business vision into a technological strategy and architecture for your team, and then work together to execute this vision;
• Own the end-to-end delivery of software (you build it, you own it), including team ownership of monitoring and incident management of production issues;
• Keep product and engineering quality high and continuously identify and resolve technical debt, quality issues, and gaps in engineering practices;
• Advocate and advance modern, agile software development practices and help develop and evangelize great engineering and organizational practices;
• Create a healthy culture of collaboration and inclusion, lead by example in line with the engineering and company values;
• Focus on applying best-in-class industry practices to continue to raise the bar on providing developer delight and speed of delivery for the teams.

You will bring:

• 3+ years of experience building customer-facing applications and websites;
• 2+ years of experience as an engineering leader mentoring and growing successful teams;
• A bias towards action, with the ability to make the tradeoffs between delivering outcomes and making things perfect;
• A strong interest in the business problems we are solving, and empathy with our customers;
• A desire to build a diverse team that wins together and prioritizes success;
• Significant experience in applying different architecture patterns like microservices, event-driven systems, micro frontends, etc;
• Being a good listener, but can also effectively communicate their perspective;
• Highly self-driven, professional personality with an aspiration to excel in your role;
• Capable of taking both a helicopter view of things to get the big picture and also getting into details when it is appropriate to do so;
• Business fluency in English.

We offer:

• A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals;
• 26 days of vacation, +1 day every year up to a maximum of 30 days;
• A mobility budget of 30 EUR per month with NAVIT, which you can use individually for Uber, BVG and many other providers;
• A cool discount on your Urban Sports Club membership;
• Attractive company pension options;
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses;
• Online discounts with Corporate Benefits and Future Bens;
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance.

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.