Engineering Lead - Backoffice Support Team (m/f/d)
Raisin
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Benefits offered by this job
Job summary
Qualifications
- At least 2 years of leadership/people management experience in a remote setup.
- Hands-on experience in technical platform transitions.
- Strong hands-on experience as a Backend Software Engineer with 8+ years.
Responsibilities
- Responsible for the full E2E delivery cycle of services.
- Ensure team communication and a culture of trust.
- Champion best practices in software development and maintain high-performance standards.
Skills
Education
Job description
Join to apply for the Engineering Lead - Backoffice Support Team (m/f/d) role at Raisin.
The team is part of the "Base Tribe", which consists of four teams that collaborate closely on the mission: to deliver core functionalities that enable seamless access and interaction with our financial products for customers and internal teams.
As a cross‑functional team consisting of web, mobile, backend engineers and Zendesk administrators, the Backoffice Support Team builds, maintains four Zendesk instances and owns surrounding three services to integrate with the Zendesk. Additionally the team is responsible for the direct integration of Zendesk into multiple web portals.
The team owns the whole lifecycle from design and development through maintenance of the services at runtime. The team is responsible for the 24/7 runtime support of their services.
- Backend: Python (FastAPI), Java (Spring Boot), Kafka, AWS
- Web: TypeScript, ReactJS
- Mobile: TypeScript, React Native
- Zendesk (administration and JavaScript customization)
This is not a purely managerial role. You will actively contribute to code, guide technical decisions, and foster engineering excellence, while ensuring reliable delivery and 24/7 operational readiness of your team’s services.
One of the main tasks will be to lead the transition from manual configurations to Configuration as a Code (CaaC) for the Zendesk instances.
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Engineering and Information Technology
- You are responsible for the full E2E delivery cycle, from requirements analysis, and effort estimation through design, implementation, QA, delivery, and support.
- You nurture an inspiring environment with open communication and a culture of trust.
- Champion in writing clean, maintainable, and efficient code across the team’s tech stack - Java, Python - adhering to best practices in software development. Implement new features and maintain existing codebases to ensure high performance and availability.
- You proactively resolve impediments and mitigate risks for your team.
- In case you need to escalate delivery and team risks, you do this in a timely fashion, with a well‑articulated solution/mitigation plan.
- You collaborate closely with your team’s Product Manager.
- You facilitate the team’s work on strategy and planning for the delivery.
- With the Product Manager, you drive the OKR process for your team: communication of objectives, Key result definition, team commitment, and pairing OKRs with individual target agreements for your engineers.
- You recruit, hire, and onboard engineers into the team.
- You develop your engineers’ soft‑and technical skill sets according to the company’s goals and needs.
- You craft agreements and individual development plans with every team member, aligned to the team's goals.
- You uncover training opportunities as well as provide coaching for your team.
- You recognize high performance and reward accomplishments; you act on low performance in a timely manner.
- You establish and keep strong performance standards for your direct reports.
- You have a university degree in Computer Science, Engineering, Information Systems, or related fields or equivalent practical experience.
- You bring at least 2 years of leadership/people management experience in a remote setup and have a strong focus on delivery.
- You have hands‑on experience in technical platform transitions within a company.
- You have strong hands‑on experience (min. 8 years) as a Backend Software Engineer and want to stay one of the main contributors to your team.
- You know how to manage software projects to a successful delivery in a collaborative fashion.
- You have up‑to‑date, in‑depth knowledge of the software development lifecycle in modern Frontend and Backend technologies.
- You need to feel comfortable in Java (SpringBoot) and Python technologies.
- You are comfortable with open code and architecture discussions.
- You bring experience with AWS Services, K8S, and Event‑Driven architectures.
- Prior exposure to Zendesk administration or similar Ticketing platform integration is a strong plus.
- Very good communication skills; Fluency in English; German‑language skills are a plus but not mandatory.
- Employee Development Budget of €2,000 and four full training days per year.
- Access to Babbel for continuous language learning.
- Flexible working hours, home office and 30 vacation days.
- A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
- Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
- Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
- Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
- Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
- You are moving from another country or city to join us? We may support your relocation.
Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers. Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin‑based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best‑in‑class marketplace solutions for their customers, and banks get better access to retail funding.
Raisin operates its own B2C marketplaces in Europe and the U.S. In Germany, the company offers ETF‑based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countries.
We are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.
In total, we have 8 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich, New York and Salt Lake City.
We also think it’s important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get‑togethers.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
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