ENGINEER TECHNICAL SUPPORT, EP Cube Energy Storage (m / w / d)

Canadian Solar EMEA GmbH; München; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in the solar energy sector is seeking a Technical Support Engineer in Munich. The role involves providing expert technical support for solar products and energy storage solutions, engaging with customers and collaborating with sales teams to enhance product offerings. Ideal candidates will possess a strong background in technical sales or product management, particularly in the PV industry, and demonstrate excellent communication skills in both English and German.

Leistungen

Attractive salary package

Jobrad and childcare subsidies

Flexible hours and 28 days of vacation

Individual professional development programs

Opportunities for personal contributions

Sustainability initiatives

Qualifikationen

• 3 years of experience in technical sales or product management in the PV industry.
• Installation experience with PV module and battery systems is a plus.
• Fluent in English and German.

Aufgaben

• Provide technical sales support and conduct customer training sessions.
• Collaborate with Product Management to develop sales documentation.
• Engage directly with customers and sales teams for product presentations.

Kenntnisse

Negotiation

Customer orientation

Communication

Problem-solving

Planning

Ausbildung

Bachelor's degree in Electrical Engineering

Master's degree

Jobbeschreibung

In this role, you will be part of a talented team consisting of engineers who offer in-house advise and support to their colleagues as well as premium service towards our customers.

This position will make use of knowledge and skillsets of solar product and energy storage experience to provide technical support and engage technical sales activities for Canadian Solar residential energy storage system.Position will be a direct communication link with salesmen, customers, product management and headquarter personnel abroad to assist with needs and support as defined below

MAIN RESPONSIBILITIES

• Technical Sales support and 1st level contact for sales for technical or contract related questions
• Visit customers together with sales managers and conduct product presentations, customer training sessions, webinars and customer events
• PV project design and proposal support
• Close collaboration with Product Management and Customer Service in EU and with HQ teams
• Be the experts in usage and analysis of PVSyst and other PV simulation tools supporting Residential Solar System design and production analysis
• Define, clarify and optimize technical terms within the contract negotiation in alignment with sales
• Create trusted professional relationships with customers, Sales Managers and technical stakeholders in the market

Product launch and ready-for-sales support

• Development of technical sales tools and / or demonstration kit in collaboration with Product Management
• Development of Technical sales documentation in collaboration with Product Management
• Develop product training materials for customer and their potential end customers, including home owners and installers in collaboration with Product Management
• Hands-on technical with system design, installation and commissioning of CSI based PV+Storage system. Will need to support customer system design and installation questions pre-sale
• Advocate of customer needs and requirements
• Follow codes and certifications as they develop; analyze their impact on the market and specific products; make recommendations to management on how to leverage these developments to CSI's benefit

COMPETENCIES

• Strong organization and planning skills
• Negotiation and customer orientation
• Teamwork,communication and intercultural skills
• Resilience and excellent problem-solving skills

LANGUAGES

• Fluent English and German, any other language e.g. Italian is a plus
• Please submit your CV in English

LOCATION

Your backpack is filled with

• Bachelor's degree in Electrical Engineering or comparable; Master's degree is a plus
• Minimum 3 years of experience in sales engineering, technical sales, or product management, ideally in the energy storage sector within the PV industry
• Installation experience with PV module and battery storage system is a strong plus
• Excellent technical aptitude and ability to quickly learn detailed information about the existing product portfolio and to communicate and answer technical and product related questions and topics
• Understanding and application of financial product calculation - product cost and product sales price definition, analysis and recommendation
• Convincingly and effectively communicate with customers, installer, homeowners, Residential PV integrators, industry working groups and regulatory authorities

WHAT WE OFFER

• The atmosphere : A modern work environment, brimming with positive energy, healthy growth, and diverse teams
• Additional benefits : Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more
• Balance : Hybrid work (working from home / at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions
• Prospects : Individual professional development programs, training, and workshops
• Opportunities to influence the way we work : The freedom to contribute your own ideas and play a key role in shaping the future of our company
• Sustainability : Efforts include our zero waste office program, systematic recycling, bee keeping, planting trees and regular beach clean-ups
• Our rationale : Solar energy as a sustainable energy source, enabling the world to switch to clean, renewable energy

CONTACT

Let's make a difference together - Apply now!

Questions? Our HR team is here for you :

Technical Support Engineer • Munich, Bavaria, Germany