Engagement Manager

code-metal; Deutschland; Hybrid; EUR 121.000 - 173.000; Vollzeit

Benefits dieser Stelle

Health care plan

401k with 5% matching

Paid Time Off (vacation, sick, public)

Zusammenfassung

Code Metal is seeking an Engagement Manager to lead high-stakes customer engagements from pre-POC to production deployment. You will coordinate across customers, engineers, product managers, and growth to ensure disciplined delivery and trusted relationships, not just basic account management.

In this role, you will own end-to-end delivery, manage expectations with executives, and drive structured governance while scaling delivery playbooks for multiple accounts in a fast-paced defense-tech

Qualifikationen

• 7+ years of experience leading customer engagements, implementations, or deployments in technical, enterprise environments.
• Experience owning white-glove enterprise delivery at elite professional services firms or high-growth tech companies.
• Background in commercial defense or defense technology; familiarity with primes, Tier-1 suppliers, and defense customers.
• Technically fluent: discuss software/firmware/signal processing with engineers and translate complexity for non-technical stakeholders; familiarity with AI-enabled technologies.
• Proven ability to lead complex, multi-stakeholder deployments and turn difficult situations into customer wins.
• Strong executive presence and communication; effective with working teams and senior stakeholders.
• Highly organized and self-directed; able to manage multiple accounts in a fast-moving environment.
• Current possession of a security clearance, or ability to obtain one.

Aufgaben

• Own end-to-end engagement delivery from pre-POC through production deployment, including plans, milestones, risk, and on-time delivery across accounts.
• Manage customer relationships at all levels; set and manage expectations and provide a calm, reliable presence during deployments.
• Run structured project governance with timelines, milestone frameworks, and regular updates.
• Stabilize first-of-kind deployments by triaging issues with product/engineering and setting realistic expectations.
• Flex across contract coordination, requirements clarifications, technical scoping, and escalation management to move things forward.
• Build repeatable playbooks to service multiple accounts and scale delivery capacity.
• Close the loop internally by surfacing friction to product/engineering and collaborating with Growth on expansions.

Kenntnisse

Customer engagements

Executive presence

Communication skills

Multi-stakeholder leadership

Security clearance

Jobbeschreibung

About Code Metal

Code Metal is redefining code translation for mission-critical industries, helping defense partners move more quickly and reliably from algorithm to silicon. Our platform accelerates deployment of DSP, RF, communications, and embedded signal processing algorithms onto heterogeneous compute targets, including GPUs, FPGAs, ASICs, and edge SoCs. We also support automotive, aerospace, and semiconductor partners deploying complex algorithms onto constrained hardware with speed and rigor.

The Role

Code Metal sells a technically complex, premium product into high-stakes defense environments, and our customers expect a level of service that matches. We're looking for an Engagement Manager who sets the standard for white-glove delivery: someone who owns the customer relationship and the delivery engine behind it, from pre-proof of concept through production deployment.

This is not a passive account management role. You will be the connective tissue between our customers, our engineers, our product managers, and our growth team, running disciplined project delivery while building stakeholder trust that keeps engagements on track when complexity surfaces and continues to deepen customer relationships.

Responsibilities

• Own end-to-end engagement delivery. From pre-POC scoping through production deployment, you are accountable for project plans, milestone tracking, risk identification, and on‑time delivery across all active accounts.
• Manage customer relationships at every level. Establish credibility before issues arise, set and manage customer expectations early and often, and serve as a calm, reliable presence when deployments get complex.
• Run structured project governance. Define engagement timelines, milestone frameworks, and communication cadences.
• Stabilize first‑of‑kind deployments. Triage issues with product and engineering, set honest expectations with customers, and turn complex rollouts into confidence‑building moments that strengthen the relationship.
• Flex across whatever the engagement demands. Contract coordination, requirements clarification, technical scoping, escalation management - do what needs to get done to move things forward.
• Build repeatable playbooks. Support multiple accounts simultaneously and document what works to develop engagement frameworks that scale Code Metal's delivery capacity without sacrificing quality.
• Close the loop internally. Surface customer friction to the product and engineering teams, partner with Growth on expansion and renewals, and ensure internal decisions are grounded in what's actually happening in the field.

Requirements

• 7+ years of experience leading customer engagements, implementations, or deployments in technical, enterprise environments.
• Experience owning white‑glove enterprise‑delivery at an elite professional services firm (e.g. management consulting, investment banking) and/or a high‑growth SaaS or deep tech company.
• Background in commercial defense or defense technology; familiarity with how primes, Tier¡1 suppliers, and defense customers evaluate and procure new technology.
• Technically fluent: comfortable discussing software, firmware, or signal processing with engineers and translating complexity for non‑technical stakeholders. Familiarity with AI‑enabled technologies.
• Proven ability to lead complex, multi‑stakeholder deployments and turn difficult situations into customer wins.
• Strong executive presence and communication skills; effective with both working teams and senior stakeholders.
• Highly organized and self‑directed; comfortable managing multiple accounts and engagements in a fast‑moving, resource‑constrained environment.
• Current possession of a security clearance, or the ability to obtain one.

Benefits

• Pay depends on experience, but we strive to be at the upper end of the salary range
• Health care plan with 100% premium coverage, including medical, dental, and vision
• 401k with 5% matching
• Paid Time Off (uncapped vacation, plus sick and public holidays)
• Flexible hybrid or remote work arrangement
• Relocation assistance for qualifying employees

Wage Transparency - The salary range for this role is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including, but not limited to, individual proficiency, skills, experience, and location.

We are an equal opportunity employer. US Citizenship may be required for certain project assignments involving security clearance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.