Energy Storage Field Service Engineer

BYD Europe; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Zusammenfassung

BYD Energy Storage seeks an experienced Field Service Engineer to cover on-site installations, commissioning, repairs, and maintenance of energy storage systems across client sites in Germany. The role requires troubleshooting, customer training, and coordination with support and R&D teams to improve field operations.

The ideal candidate has 3+ years in power/high/low voltage environments, hands-on experience with energy storage equipment, and fluent German with English proficiency.

Qualifikationen

• Solid understanding of electrical systems, especially energy storage systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.

Aufgaben

• Install, commission, repair, and maintain energy storage systems on-site.
• Address on-site technical issues promptly to minimize downtime.
• Provide technical support and training to customers.
• Collaborate with technical support and R&D to feedback field issues and improvements.
• Follow up on after-sales service requirements to boost customer satisfaction.
• Ensure compliance with safety regulations and company safety standards.

Kenntnisse

Electrical systems

Energy storage

Troubleshooting

Communication skills

Customer service

Ausbildung

Associate degree or higher in Electrical Engineering, Automation, Mechatronics

Electrical/high voltage operation certifications (preferred)

Jobbeschreibung

About the role

Engineers required for Germany (Bollingstedt , Metelen)

BYD is seeking Energy Storage Field Service Engineers to cover various energy storage sites location in Bollingstedt andMetelen areas. This role is responsible for reporting to the EU ESS aftersales regionalManager. The Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on BYD energy storage units across various client locations within the Germany

Tasks & Typical duties/responsibilities:

• Responsible for the installation, commissioning, repair, and maintenance of energy storage systems on site.
• Address technical issues on-site in a timely manner to ensure reliable operation and minimize downtime.
• Provide technical support to customers, answer questions about the equipment, and deliver necessary training.
• Collaborate closely with the technical support team and R&D department to feedback on-field issues and suggest improvements.
• Continuously follow up on customer after-sales service requirements to improve customer satisfaction.
• Ensure compliance with local safety regulations and company safety standards when performing any on-site work.

Education Requirements:

• Associate degree or higher in Electrical Engineering, Automation, Mechatronics, or related fields.
• Relevant electrical or high voltage operation certifications are preferred.

Experience Requirements:

• At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.
• Hands-on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.

Language Requirements:

• Fluent in German, with working proficiency in English.

Skills Requirements:

• Solid understanding of electrical systems, particularly energy storage systems and their principles
• Strong troubleshooting and problem-solving skills, capable of working in high/low voltage environments.
• Excellent communication and customer service skills, able to work efficiently under pressure.

Other Requirements:

• Willingness to travel frequently and adapt to flexible working hours.

We offer:

• Competitive salary and benefits package, including but not limited to: medical insurance, annual leave, and transportation allowance.
• Opportunities for professional training and career development to enhance skills and career prospects.

About BYD Energy Storage

BYD Energy Storage was established in 2008. As a global pathfinder, leader and expert in battery energy storage system, BYD Energy Storage specialises in the R&D, manufacturing, marketing, service and recycling of the energy storage products. Build on the state-of-the-art battery technology, BYD Energy Storage has provided safe and reliable energy storage system solutions for hundreds of grid-scale, C&I and residential energy storage projects worldwide, covering 400+ cities, 70+countries and regions, 6 continents, including the U.K., U.S., Germany, France, Switzerland, Italy, Japan. Total global shipment volume has reached 14GWh+ (As of December 31st 2022). BYD Energy Storage will collaborate with you for a clean and sustainable future.