Employee (m/f/d) Customer Support

Dr Eckel; Niederzissen; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

Une entreprise dynamique recherche des renforts pour son équipe de support client. Le candidat idéal aura une formation commerciale et sera un team player, capable de gérer des tâches variées allant de l'assistance clientèle à la gestion des commandes. Avec une culture de formation continue et des événements d'équipe réguliers, Dr Eckel offre un environnement de travail stimulant et flexible.

Leistungen

Éducation et formation continues

Horaires de travail flexibles

Événements d'équipe

Cours de langues

Assurances complémentaires

Station de recharge pour véhicules électriques

Qualifikationen

• Formation en tant qu'employé(e) commercial(e), gestionnaire de bureau ou formation équivalente.
• Expérience professionnelle pertinente, idéalement orientée internationalement.
• Bilingue en allemand et anglais.

Aufgaben

• Support et conseils professionnels aux clients nationaux et internationaux.
• Gestion complète des commandes à l'intérieur de l'UE et en exportation.
• Interface entre la planification de production, la comptabilité et les partenaires commerciaux.

Kenntnisse

Service client

Gestion de commandes

Communication

Résilience

Compétences linguistiques

Ausbildung

Formation commerciale

Tools

Microsoft Dynamics NAV

MS Office

Jobbeschreibung

You enjoy:

Are you looking for a varied job in internal sales where you are in daily contact with customers, colleagues, and partners? Do you keep a cool head even in challenging situations, are service-oriented, and enjoy working in a team? Then we should get to know each other! We are looking for motivated, full-time reinforcement for our Customer Support team.

Your tasks are:

• You inspire our customers at home and abroad with professional support and advice.
• You will be responsible for the complete processing of orders within the EU and in the export business - on time, customer-oriented, and cost-efficient. This includes coordinating delivery dates to ensure a smooth process.
• You are the point where all threads come together: forming the interface to production planning, pricing, accounting, the sales force, and sales partners.
• You ensure compliance with all relevant customs, tax, and export regulations, supported by clear processes and targeted training courses if necessary.
• As part of complaints management, you will find satisfactory solutions for every customer concern.
• You will carefully maintain our customer database, ensuring all information is always up to date.

What we expect from you:

• You have completed commercial training, e.g., as an industrial clerk (m/f/d), office management clerk (m/f/d), freight forwarding clerk (m/f/d), wholesale and foreign trade clerk (m/f/d), or a comparable qualification.
• You also have relevant professional experience, preferably with an international focus.
• Confident handling of MS Office applications is essential; experience with Microsoft Dynamics NAV or similar ERP systems is a plus.
• Ideally, you are familiar with legal regulations in export; we are happy to invest in expanding your knowledge through external training courses.
• You are characterized by resilience, reliability, and dependability.
• Your fluency in German and English completes your profile.

What you can expect from us:

• Further education and training: Lifelong learning is a core part of our culture. We support you with numerous internal and external courses to expand your knowledge and stay current.
• Development: Interested in prospects? We regularly discuss your performance, development, and other opportunities during appraisal interviews.
• Flexible working: To meet your personal needs, we offer flexible working hours.
• Health and well-being: Your health is important. We work with our company doctor to support health-promoting measures and regular check-ups.
• Vacation: Besides 27 days of annual leave, you can easily take up to 5 days of unpaid extra vacation.
• A buddy for you: To help you settle in, a team member will be available during your first months to answer questions and provide support.
• Team events: Join us for company events, spontaneous pizza lunches, or bowling outings after work.
• Language courses: We enhance your language skills with digital individual and group courses.
• Electrifying: Recharge your electric vehicle during working hours with our e-charging stations.
• Well insured: Benefit from additional insurance options, including traffic, criminal law, and accident coverage, even during your free time.