Employee Customer Service Repair Orders (m/f/x)

ARTS Holding SE; Hamburg; Vor Ort; EUR 64.000 - 68.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen organisatorischen Talent für die Kundenservice-Reparaturaufträge. In dieser spannenden Rolle sind Sie verantwortlich für die reibungslose Abwicklung von Reparaturaufträgen und die Kommunikation mit Servicepartnern. Ihre Ideen zur Prozessoptimierung sind gefragt, um die Effizienz zu steigern und die Kundenzufriedenheit zu gewährleisten. Sie profitieren von einer fairen Vergütung, großzügigen Urlaubstagen und umfangreichen Weiterbildungsmöglichkeiten. Wenn Sie eine Leidenschaft für Kundenservice und Prozessmanagement haben, ist dies die perfekte Gelegenheit für Sie.

Leistungen

30 Tage Urlaub

Unterstützung bei der Altersvorsorge

Flexible Arbeitszeitmodelle

Attraktive Vergütung

Internationale Weiterbildungsmöglichkeiten

Betriebliche Altersvorsorge

Betriebsrestaurant

Mitarbeiterparkplatz

Subventioniertes HVV-Abonnement

Qualifikationen

• Mehrjährige Erfahrung im Kundenservice und Lieferantenmanagement.
• Ausgezeichnete Kenntnisse in SAP und Google Workspace erforderlich.

Aufgaben

• Management und Überwachung von Kundenreparaturaufträgen.
• Sicherstellung reibungsloser administrativer Prozesse im Reparaturprozess.

Kenntnisse

Kundenservice

Prozessoptimierung

Kommunikation

SAP

Google Workspace

Deutsch (B2)

Englisch (C1)

Ausbildung

Abgeschlossene Berufsausbildung als Industriemechaniker oder Industriekaufmann

Studium der Betriebswirtschaft oder Logistik

Tools

SAP

Google Workspace

Jobbeschreibung

Organizational talent in repair and order management wanted!
Do you love it when processes run smoothly? As anEmployee Customer Service Repair Ordersat our customer Airbus Operations GmbH in Hamburg, your structured way of working will ensure that customer repair orders are processed smoothly and professionally from the initial inquiry to punctual delivery. You will bring a breath of fresh air to existing processes with your ideas for process optimization. Sounds like your next challenge? Then we look forward to receiving your application!

The gross annual salary is between € 64,000 and a maximum of € 67,500, depending on qualifications. Please note that we can only consider candidates who have a valid, unrestricted work permit for the EU (not a student visa).

Job description

Tasks

1. Management and monitoring of customer repair orders incl. drawing parts and tools
2. Ensuring smooth administrative processes in the repair order process
3. Daily communication with service partners to meet performance targets and deadlines
4. Delivery date tracking to ensure punctual deliveries
5. Customer support at order level, including order processing and maintaining customer relationships
6. Recognition and implementation of optimization potential in the context of process improvements

Requirements

1. Completed vocational training as an industrial mechanic or industrial clerk with further training as a technician or business administrator
2. ALTERNATIVE: completed studies in the field of business administration or supply chain / logistics
3. Several years of professional experience in the areas of scheduling / material procurement, customer service / customer service, supplier management and supply chain / logistics
4. Very good knowledge of SAP and Google Workspace
5. Proficient in German (min. B2) and business fluent in English (min. C1)
6. Valid, unrestricted work permit for the EU (no student visa) mandatory

Services

1. Optimum work-life balance – perfect balance between work and life thanks to adaptable working time models
2. Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
3. Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
4. Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
5. Social security – company pension plan with generous employer contribution
6. First-class catering – thanks to on-site facilities such as a canteen and cafeteria
7. Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)