EMEA Service Technician

Northland Control Systems Inc; Heidelberg; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

A leading company in security installations is looking for an experienced Service Technician. You will be responsible for servicing and maintaining security systems while providing technical support to clients. This full-time position requires strong problem-solving skills and a minimum of 4 years in the industry. Expect to work independently and prioritize safety at all times.

Qualifikationen

• Minimum 4 years of industry experience in security installations, servicing, or design.
• Experience with systems such as Lenel, CCure, or Genetec is required.
• Valid Driver’s License.

Aufgaben

• Service, maintain, troubleshoot, and install complete systems according to standards.
• Provide phone and onsite support for clients and colleagues.
• Maintain logs and communicate project status to management.

Kenntnisse

Problem-solving

Organizational skills

Interpersonal skills

IT literacy

Self-motivated

Jobbeschreibung

Job Details

Level: Experienced

Job Location: Germany - Heidelberg

Position Type: Full Time

Education Level: None

Salary Range: Undisclosed

Travel Percentage: Up to 50%

Job Shift: Any

Job Category: Engineering

Description

Northland Controls Germany GmbH is seeking a Service Technician to join our team in Munich.

The mission of the Service Technician is to service, maintain, troubleshoot, and install complete systems, including wiring, in accordance with client and Northland Controls documented standards.

DUTIES

• Complete service calls and routine inspections, addressing technical difficulties/problems, resolving faults/queries with systems, and replacing equipment as required.
• Provide phone technical support and onsite support to clients and colleagues.
• Test all equipment after termination to ensure system performance.
• Adhere to the project schedule, ensuring compliance with each phase’s estimate (e.g., wire pull, mounting). Regularly alert the Program, Project, or Service Manager of delays.
• Complete and log paperwork promptly, including vehicle logs, timecards, and service requests.
• Maintain a daily log of customer requests, work performed, job numbers, dates, times, and tasks.
• Communicate project status, delays, or changing requirements to the Service or Program Manager.
• Collaborate with the Commissioning Engineer and Systems Engineers on fault fixing to ensure system compliance.
• Follow up with the Service Manager for job closeout and client turnover.
• Work in compliance with Northland’s Safety Manual, prioritizing safety always.

Qualifications

• Minimum 4 years of industry experience in security installations, servicing, or design.
• Experience with systems such as Lenel, CCure, or Genetec is required.
• Valid Driver’s License.

Skills

• Ability to prioritize and execute tasks accurately in high-pressure environments.
• Strong organizational and problem-solving skills.
• Ability to work independently with minimal supervision.
• IT literacy, including MS Office, especially MS Excel.
• Knowledge of IP technology and basic networking (e.g., Cisco, TCP/IP, routing, switching).
• Effective interpersonal and communication skills for working with diverse teams.
• Self-motivated and proactive.