EMEA Service Director (d / f / m)

Leica Microsystems; Wuppertal; Remote; EUR 100.000 - 120.000; Vollzeit

Zusammenfassung

A leading global technology company is seeking a Service Director, EMEA. This role involves managing all service operations, overseeing a team of 120, and ensuring customer satisfaction while achieving financial growth. Ideal candidates will have strong leadership and relationship management skills, with at least 10 years of global experience. The position is remote and entails some travel within EMEA.

Qualifikationen

• 10+ years of experience in a global organization.
• Experience managing customer-facing organizations.
• Fluent in English, preferably also German.

Aufgaben

• Manage all EMEA Service operations including revenue growth and service contracts.
• Oversee 120 staff including Field Service Managers and Engineers.
• Optimize Service P&L and achieve financial objectives.

Kenntnisse

Leadership skills

Customer relationship management

Conflict resolution

Team building

Negotiation skills

Ausbildung

Undergraduate degree

Master's degree

Jobbeschreibung

For over 17 years, Leica Microsystems has helped shape the future by developing ground-breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Leica Microsystems is one of the market leaders in microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to make well-informed decisions in life-changing procedures. We enable users to gain insights that help answer key questions concerning development and engineering. All of this is achieved through cutting-edge microscopes and AI-based image analysis.

Want to be part of a company whose products are part of cutting-edge research worldwide? Join Leica Microsystems in our commitment to brilliant solutions and insights.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development, and delivery of solutions that safeguard and improve human health.

We currently offer the following position at our office in any major European location (Germany, UK, Italy), which will be REMOTE.

Service Director, EMEA

Come join a fantastic team! Are you passionate about building, developing, and managing an organization that strives to be best in class? Do you enjoy excelling in customer satisfaction and improving quality by addressing root causes of product and process issues? We are seeking a leader skilled at building and maintaining relationships at all levels and across functions, coaching, negotiating, resolving conflicts, team building, and more.

YOUR RESPONSIBILITIES

The LMS EMEA Service Director manages all LMS Field Operations related to Service, including but not limited to, profitable growth of service revenue, installation of new and demonstration equipment in EMEA, service contract field repairs/refurbishment within service level agreements, demand service, and warranty repairs.

Manage and oversee an organization with 120 staff, including Field Service Managers, Field Service Engineers, Customer Service Delivery, and a Service Contract Sales team to ensure satisfactory performance, business objectives, revenue, and profit targets.

Actively pursue customer feedback to ensure satisfaction and high-quality service support, incorporating Danaher Business Systems Tools into daily work.

Maintain knowledge of contractual obligations of Leica to Customers, Dealers, and Third-Party service organizations within the area to fulfill contractual obligations.

Own and optimize the regional Service P&L and achieve financial objectives to generate above-market economic growth.

Recommend purchases and manage inventory, supplies, etc., to meet contractual commitments and customer expectations.

Establish close relationships with Sales Management to foster teamwork and capitalize on sales opportunities. Collaborate with Business Unit Management to address escalated issues and represent the company professionally.

YOUR PROFILE

You have completed an undergraduate degree; a Master’s degree is a plus.

You have at least 10 years of experience working for a global organization.

You have successfully managed and developed customer-facing organizations.

Previous experience managing a field service organization and customer relationships is strongly preferred.

You are fluent in English and preferably in German.

Willingness and ability to travel up to 40% within EMEA.

GET MORE INSIGHT

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Interested in discovering new opportunities in an innovative, team-oriented environment? Apply online — we look forward to your application!

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to solve complex challenges and bring science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the unique perspectives of our workforce, which include visible and non-visible differences, contributing to our success and innovation.