EMEA Service Director (d / f / m)

Leica Microsystems; Mülheim an der Ruhr; Remote; EUR 100.000 - 140.000; Vollzeit

Zusammenfassung

A leading optical technology firm is seeking a Service Director for EMEA to manage field operations and ensure customer satisfaction. The ideal candidate has over 10 years of experience in a global organization, with strong leadership skills and a background in customer-facing roles. Fluency in English is required, and knowledge of German is a plus. This position offers a flexible remote work arrangement.

Qualifikationen

• Minimum of 10 years' experience in a global organization.
• Experience managing customer-facing organizations is essential.
• Fluent in English and preferably German.

Aufgaben

• Manage LMS Field Operations related to service.
• Oversee 120 staff and ensure satisfactory job performance.
• Actively pursue customer feedback for service satisfaction.
• Own and optimize regional Service P&L for growth.
• Collaborate with Sales Management to capitalize on opportunities.

Kenntnisse

Building relationships

Team building

Negotiation

Conflict resolution

Customer satisfaction

Ausbildung

Undergraduate degree

Master’s degree

Jobbeschreibung

For over 17 years, Leica Microsystems has helped shape the future by developing ground-breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Leica Microsystems is one of the market leaders in microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to make well-informed decisions in life-changing procedures. We enable users to gain insights that help answer key questions concerning development and engineering. All of this is achieved with the combination of cutting-edge microscopes and AI-based image analysis.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment to brilliant solutions and insights.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development, and delivery of solutions that safeguard and improve human health.

We currently offer the following position in our office in any major European location (Germany, UK, Italy), which will be REMOTE.

Service Director, EMEA

Come join a fantastic team! Are you passionate about building, developing, and managing an organization that strives to be best in class? Do you enjoy excelling in customer satisfaction and improving quality by driving to the root cause of product and process issues? We are seeking a leader skilled at building and maintaining relationships at all levels and across functions, coaching, negotiating, resolving conflicts, team building, and more!

YOUR RESPONSIBILITIES

The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service, including the profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs/refurbishment within the terms of service level agreements, demand service, and warranty repairs.

Manage and oversee an organization with 120 staff, including Field Service Managers, Field Service Engineers, Customer Service Delivery, and a Service Contract Sales organization to ensure satisfactory job performance, business objectives, revenue, and profit targets.

Actively pursue customer feedback to ensure satisfaction and high-quality service support, incorporating Danaher Business Systems Tools into daily work.

Maintain knowledge of contractual obligations of Leica to Customers, Dealers, and Third-Party service organizations within the assigned area to properly respond and fulfill obligations.

Own and optimize the regional Service P&L and achieve business financial objectives to create above-market economic growth.

Recommend purchases and allocations of spare parts inventory, supplies, etc., and maintain/reconcile these to meet contractual commitments and customer expectations.

Establish a close working relationship with Sales Management to create a team atmosphere and capitalize on sales opportunities. Collaborate with Business Unit Management to address escalated issues and represent the company professionally to instill confidence.

YOUR PROFILE

Successfully completed an undergraduate degree; a Master’s degree is a plus.

You have a minimum of 10 years’ experience working for a global organization.

Experience managing and developing customer-facing organizations is essential.

Previous experience managing a field service organization and customer relationships is strongly preferred.

You are fluent in English and, if possible, German.

Travel willingness and ability to travel up to 40% within EMEA territory.

GET MORE INSIGHT

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Interested in discovering new opportunities in an innovative, team-oriented environment? Apply online — we look forward to your application!

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to solve complex challenges, architecting solutions that bring science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the unique perspectives of our workforce, which include both visible and invisible differences, contributing to our innovation and success.