Customer Success Manager

Danaher Corporation; Wetzlar; Remote; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

An innovative firm is seeking a Customer Success Manager to join their expanding team in spatial biology. This role involves providing technical support and driving sales growth through consultative selling. You will engage with customers, ensuring satisfaction and optimizing product usage. With a focus on Life Sciences, you will leverage your expertise to identify opportunities and develop strategies for success. Join a collaborative environment where your contributions will have a meaningful impact on the future of science and technology.

Leistungen

Healthcare

Paid Time Off

Flexible Working Arrangements

Qualifikationen

• 2+ years of experience in technical support for consumable reagents.
• In-depth knowledge of Life Science reagents and dyes.

Aufgaben

• Provide pre- and post-sales technical support for reagents.
• Engage in consultative selling and upselling of consumables.

Kenntnisse

Technical Support

Consultative Selling

Customer Relationship Management

Knowledge of Reagents

Problem Solving

Ausbildung

Bachelor's degree in Life Sciences

Master's degree in Chemistry or Biochemistry

Jobbeschreibung

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Leica Microsystems, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life.

Shape the Future with Us!

Leica Microsystems has been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

We are launching a new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment. We seek top sales and applications talent for a remote sales and customer support role. This is a unique opportunity to be part of a major growth initiative, backed by Leica’s renowned brand and expertise in microscopy and imaging. If you have experience in spatial biology, you can leverage that knowledge immediately and position yourself at the forefront of Leica’s future directions. As part of the Danaher Life Sciences group, you will benefit from cross-company collaboration and career development opportunities. This role offers a chance to shape the future, requiring creative thinkers who can identify opportunities and develop strategies to capitalize on them.

Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing boundaries.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system), which makes everything possible.

As Customer Success Manager, you will provide technical support and troubleshooting for reagents and Spatial Biology workflows, ensuring customer satisfaction and product optimization. You will also drive sales growth through consultative selling, generating quotes, identifying new opportunities, and managing customer relationships to ensure seamless integration and timely delivery of consumables.

This position reports to the Market Development Manager and is part of the commercial team in EMEA, based in Germany, working remotely to cover the EMEA region.

The ideal candidate should be located in Southern Germany.

In this role, you will:

• Provide front-line pre- and post-sales technical support for reagents and workflows, assisting customers with troubleshooting and product optimization.
• Engage in consultative selling and upselling of consumables, recommending appropriate products for Life Science projects.
• Generate accurate, competitive quotes for consumables, aligned with customer needs and budgets.
• Identify and pursue new sales opportunities within existing accounts, focusing on expanding consumables usage.
• Manage customer relationships, addressing issues or quality concerns, and ensuring satisfaction, proper stock levels, and timely delivery.

The essential requirements include:

• Bachelor’s degree or higher in Life Sciences, Chemistry, Biochemistry, or related field.
• At least 2 years of experience providing technical support and training for consumable reagents, with a strong understanding of product applications and benefits.
• In-depth knowledge of reagents and dyes used in Life Science research, with the ability to discuss specifications and compatibility to position solutions effectively.
• Hands-on experience working in a lab environment within Life Science research.
• Inside sales experience in Life Science, focusing on consumables (preferred).

Additional experience in supporting Spatial Biology workflows is a plus.

Leica Microsystems offers comprehensive benefits, including healthcare and paid time off, contributing to life beyond work. Details are available at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home).

We support flexible, remote working arrangements where eligible, committed to creating a sustainable, enriching career environment. Further information about remote work options will be provided during the interview process.

Join us today. Together, we’ll accelerate the real-life impact of science and technology. We partner globally to solve complex challenges, bringing the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the unique perspectives it brings, enriching our workforce, workplace, and markets we serve.