German-Speaking Customer Expert for Booking.com

Teleperformance Greece; Berlin; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

An established industry player is seeking fluent German speakers to join their customer support team. In this role, you will assist travelers in booking their dream vacations, providing exceptional service and support. You'll handle inquiries, manage reservations, and offer tailored travel options, all while working in a dynamic and supportive environment. Enjoy competitive salaries, relocation support, and opportunities for professional growth. This is a fantastic chance to advance your career while representing a leading global brand committed to diversity and inclusion.

Leistungen

Relocation support

Competitive salary

Health care benefits

Referral bonuses

Free Greek language courses

Professional growth opportunities

Community initiatives

Great working environment

Qualifikationen

• Fluent in German and good English communication skills.
• Technical troubleshooting and problem-solving abilities.

Aufgaben

• Assist customers with booking travel plans and inquiries.
• Manage reservations, special requests, and complaints.
• Research travel options tailored to customer preferences.

Kenntnisse

German language proficiency

English language skills

Technical troubleshooting

Problem-solving skills

E-commerce experience

Jobbeschreibung

Are you a fluent German speaker? Join our booking.com Customer Experts team and work with the top online travel agency that assists people with booking travel plans!

As a Booking.com Customer Support Specialist, you will assist customers with booking travel plans, answer inquiries, and guide them through their dream destinations.

Join our team and help travelers create unforgettable experiences!

What you will be doing :

1. Handling incoming phone calls, messages, and emails from website users
2. Managing reservations, special requests, and complaints, and finding solutions to inquiries
3. Researching travel options tailored to each customer's preferences
4. Modifying reservations based on client needs
5. Processing payments and travel cancellations

Job Requirements :

1. Excellent writing and verbal communication skills in German
2. Good communication skills in English
3. Technical troubleshooting and problem-solving skills
4. Ability to handle unexpected changes
5. Experience in e-commerce is a plus

What we offer :

1. Support for relocation to Greece, including flight tickets, hotel accommodation, and assistance with house searching (all at no cost)
2. Competitive salary plus two extra salaries per year
3. Referral program with bonuses for bringing friends
4. Health care benefits and discounts
5. Full training provided by certified instructors
6. Opportunities for professional growth and development
7. Company events, community, and social responsibility initiatives
8. Free online Greek language courses
9. Modern premises with relaxing break areas
10. Work for a Great Place to Work-Certified company that values diversity

This is a great opportunity to develop your career, gain valuable experience, and work for a multinational company representing a major global brand. We promote diversity and offer equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Find out more

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