English (UK) Customer Care & Fashion Advisor (f/m/d) - Múnich

TN Germany; Leverkusen; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading global digital luxury shopping platform is seeking a Customer Care & Fashion Advisor to support their international clients. This role involves providing exceptional customer service and collaborating with various departments to enhance the order process. The ideal candidate will possess strong communication skills in English and experience in customer service. The company offers a flexible work environment with generous holiday allowances and support for employee well-being.

Leistungen

Up to 32 days of holiday

Mobile office and potential for mobile work abroad

Language and e-learning courses

Company pension scheme

Discounted memberships for sports platforms and gyms

Travel card and shuttle service discounts

Support for mental health and well-being

Qualifikationen

• Experience in customer care or service-oriented industries.
• Native verbal and written knowledge of US or UK English.

Aufgaben

• Provide advisory and support services for international premium clients.
• Respond to customer requests via phone calls and emails.
• Collaborate closely with Payment, Warehouse, and Shipping departments.

Kenntnisse

Customer Service

Teamwork

Organizational Skills

Proactive Attitude

Jobbeschreibung

Social network you want to login/join with:

Client:

Mytheresa

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2e6a51b8b1

Job Views:

4

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Munich office.

Responsibilities:

• Provide advisory and support services for our international premium clients concerning the order process.
• Respond to customer requests via phone calls and emails.
• Deliver best-in-class customer service with a strong understanding of e-commerce business.
• Continuously improve internal processes.
• Collaborate closely with Payment, Warehouse, and Shipping departments.

Qualifications:

• Native verbal and written knowledge of US or UK English; additional languages are a plus.
• Experience in customer care or service-oriented industries.
• Conscientious handling of customer data.
• Flexibility, ability to work under pressure, teamwork skills.
• Proactive attitude, good organizational and time management skills.

What We Offer:

• Up to 32 days of holiday, depending on service length, starting with 28 days.
• Mobile office and potential for mobile work abroad.
• Language and e-learning courses.
• Company pension scheme.
• Discounted memberships for sports platforms and gyms.
• Travel card and shuttle service discounts.
• Support for mental health and well-being, including work-life balance initiatives.

About Us:

Mytheresa is a leading global digital luxury shopping platform, focusing on high-end luxury shoppers with exclusive products, content, and high-quality service. Listed on the New York Stock Exchange since January 2021, we employ over 1,200 people from more than 70 countries.

We value diversity and inclusion, prioritizing your expertise and motivation, and ensure a fast, fair hiring process.